The Customer Support Representative attracts potential customers by answering product and service questions; suggesting information about other products and services.
Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
Job functions :
Open and maintain customer accounts by recording account information
expediting correction or adjustment; following up to ensure resolution
Maintain financial accounts by processing customer adjustments
Contribute to team effort by accomplishing related results as needed
Manage large amounts of incoming calls
Meet personal / team sales targets and call handling quotas.
Requires minimum of OND with 3years working experience in the field or in a related area.
HND / Bsc must have minimum of 2years working experience.
Has knowledge of commonly-used concepts, practices and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job.
Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.
The target is to ensure excellent service standards and maintain high customer satisfaction.
Alco Solutions houses various assessment techniques that helps most Agro agriculture organizations in new employees selection as well as existing employees development.
Our team of assessors is fully trained and certified. Below is a glimpse of the assessment tools we conduct at Alco Solutions :
Online Numerical Tests.
Online Verbal Reasoning Tests.
Competency Based Interviews.
Technical & Mechanical Comprehension Tests.
Managerial Scenario Tests.
Detailed Assessment & Development Centers.
Address : Plot 25 Unity Road Ikeja, Lagos, Nigeria.
Email : info alcosolutions.com.ng