Customer Support Representative
ALCO SOLUTIONS NIGERIA LIMITED
Lagos
3d ago
source : BetaJob

Job Details

The Customer Support Representative attracts potential customers by answering product and service questions; suggesting information about other products and services.

Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Job functions :

Open and maintain customer accounts by recording account information

  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem;
  • expediting correction or adjustment; following up to ensure resolution

    Maintain financial accounts by processing customer adjustments

    Contribute to team effort by accomplishing related results as needed

    Manage large amounts of incoming calls

    Meet personal / team sales targets and call handling quotas.

    Requirements :

    Requires minimum of OND with 3years working experience in the field or in a related area.

    HND / Bsc must have minimum of 2years working experience.

    Has knowledge of commonly-used concepts, practices and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job.

    Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.

    The target is to ensure excellent service standards and maintain high customer satisfaction.

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  • Company Description

    Alco Solutions houses various assessment techniques that helps most Agro agriculture organizations in new employees selection as well as existing employees development.

    Our team of assessors is fully trained and certified. Below is a glimpse of the assessment tools we conduct at Alco Solutions :

    Personality Profiling.

    Online Numerical Tests.

    Online Verbal Reasoning Tests.

    Competency Based Interviews.

    Technical & Mechanical Comprehension Tests.

    Managerial Scenario Tests.

    Detailed Assessment & Development Centers.

    Address : Plot 25 Unity Road Ikeja, Lagos, Nigeria.

    Email : info alcosolutions.com.ng

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