Customer Service Executive - Konga Nigeria
Konga Nigeria
Lagos
6d ago
source : BetaJob

Job Profile

  • We are searching for talented and smart individuals with a passion for the Ecommerce space to function in the capacity of customer service representative in our Customer Experience Team.
  • The ideal candidates must have good communication skill -Verbal and Written, effective listening and persuasive skills, and should be stress tolerant to ensure high return on investment (ROI.).
  • Professional Skills & Qualifications Required

  • Fresh graduate from any discipline
  • Excellent written and communication skills
  • Must have good command of English language with great accent
  • Good use of Microsoft office suites
  • Relevant training and certifications in call Centre or Customer service operations will be an added advantage.
  • Knowledge of customer service principles and practices
  • Good telemarketing skills
  • Data entry and numeracy skills
  • Attention to details and accuracy
  • Problem analysis and problem solving skills
  • Creative thinking skills
  • Organizational skills
  • Knowledge of any foreign language will be an added advantage.
  • The ideal candidate will be responsible for the following :

  • Answer customer calls and inquiries promptly and respond to emails
  • Handle all customer inquiries through social media handle
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Provide customers with product and service information on request
  • Identification and escalation of priority issues to necessary channels
  • Collecting and analyzing feedback from customers
  • Why work with Konga?

  • A unique opportunity to work in a fast paced, structured and technologically driven environment
  • The opportunity to become part of a highly professional and dynamic team growing the ecommerce space in Nigeria
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our fast growing businesses.
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