The IT Support Engineer is responsible for supporting and maintaining clients IT systems and for providing efficient network, server and system support to all business users.
The IT Support Engineer is also responsible for resolving any IT related faults quickly and efficiently, including a broad range of queries from how to set up an email account to system diagnostics, plus enhancing and developing the outsourced IT services offered to the company’s various clients.
The post holder will provide effective IT assistance across all aspects of the business and will provide back up and support to the IT Manager.
The post holder is responsible for supporting and maintaining the Microsoft Server and Desktop operating systems plus general maintenance of all IT related hardware / software.
The position provides exposure to a broad range of IT related projects and activities.
Duties / Responsibilities
The position will involve the following areas of responsibility :
Undertake small to medium sized Network installation projects
Diagnose and resolve LAN Network, WiFi and other technical issues
Escalate IT issues to the IT Manager where necessary
Responsible for managing backups
Provide desktop and server support
Setting up and configuring new laptops and desktops
Install authorized software on laptops and desktops
Ensuring security and upgrades are applied and kept up to date on desktops and laptops
Antivirus installation to all desktops and laptops
Faultfinding to laptops and desktops
Reporting faults and maintaining logs on servers, desktops and laptops
Completing internal user moves including phones and PABX configuration
Patching of network cables for servers, desktops / laptops and IP phones
Making of Cat 5 e network cables were necessary
Ensure all logs for equipment and users are maintained
Creating purchase requisitions for IT hardware / software
Ensuring all software purchased licensing is recorded and maintained
Exchange server mailbox maintenance including archiving mailboxes
Setting up new users and disabling expired accounts in accordance with HR requirements
Providing support for MAC and PC
Required Qualifications and Skills
Bachelor's degree in Computer Science or related discipline
Minimum 4 years experience in an IT support environment.
Strong troubleshooting skills and extensive customer facing experience.
Excellent communication skills (oral, written and presentation).
Proficient use of PC hardware and software (MS Office suite of applications).
Proficient in the use of internet for communication and research.