Senior Engineer, Enterprise Services
9mobile
Abuja, Nigeria
6d ago
source : NGRJobs

9mobile is a Nigerian private limited liability company. EMTS acquired a Unified Access Service License from the Nigerian Communications Commission in 2007.

The License enables EMTS provide Fixed Telephony (wired or wireless), Digital Mobile Services, International Gateway Services and National / Regional Long Distance Services in addition to spectrum assignments in the 900 and 1800 MHz bands.

Job Summary

  • Provide necessary support towards the integration / operations and maintenance of enterprise customer services, via various transmission media microwave, fiber optics and satellite.
  • Principal Functions

  • Provide high level technical support to enterprise customers, and field support engineers, in resolving outages on enterprise links
  • Proffer long term solutions to repetitive enterprise links degradation affecting customer’s network quality and availability.
  • Provide feedback to the planning team on ways of improving enterprise customer experience based on the prevailing transmission network realities.
  • Coordinate the relevant transmission operations / IPBB / LAAS vendor teams to work together in resolving enterprise customer outages within acceptable MTTRs.
  • Provide relevant reports for periodic availability reconciliation with enterprise customers as at when due.
  • Maintain a detailed and updated database of all operational enterprise customer links.
  • Coordinate the timely end to end implementation of approved capacity changes (upgrades / downgrades) on enterprise customer links.
  • Attend service review meetings with enterprise customers and internal stakeholders.
  • Maintain an up to date database of all the work orders for all enterprise customers.
  • Provide the root cause analysis (RCA)for enterprise service outages to the NOC / customer.
  • Maintain detailed reports of enterprise outages across the network.
  • Perform any other duties as assigned by the Manager, Fixed Transmission Operations
  • Educational Requirements

  • First degree in a related Engineering field
  • Four(4) to Six(6) years post NYSC work experience
  • Experience,Skills & Competencies

    Knowledge :

  • IP / MPLS Technologies
  • Telecommunications & Mobile Network Standards & Specifications
  • Network Administration
  • Skills :

  • Problem Solving / Analytical thinking
  • Customer management
  • Good Communication
  • Behavior :

  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Team work
  • Customer Focus
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