Job Opening ID ERJ1425 Account Manager eRecruiter 1 Industry Logistics Salary 1,000,001 - 2,000,000 P / A City Lagos Province Ikeja Postal Code 1000001
Our Client in the e-commerce sector is looking to hire an Operation Support Representative.
The Operations Support Representative will be involved but not limited to the following tasks :
Attend to walk-in merchants by assisting them to book shipments, prepare packages for deliveries and also resolve any sign up challenges.
Attend to courier partners by receiving packages, processing them for delivery and forwarding packages for delivery.
Manage and resolve daily courier partner issues, failures and delays.
Communicate with merchants, courier partners and internal teams to manage and resolve issues.
Taking note of customer complaints, escalating them to the team in charge and following up.
Resolve hub related issues escalated by the support, operations and tech team promptly.
Identify opportunities and offer recommendations to implement solutions.
Generate and send weekly hub related reports to the supervisor.
Previous work experience in similar role specifically
Bachelor’s Degree in related field.
1-2 Years of experience in a Customer / Client facing position
Critical thinker and problem-solving skills.
Good time-management skills.
Interpersonal and communication skills
Proficiency in Cross-selling and Up-selling