Operations Support Representative
eRecruiter
Lagos, ng
3d ago

Job Information

Job Opening ID ERJ1425 Account Manager eRecruiter 1 Industry Logistics Salary 1,000,001 - 2,000,000 P / A City Lagos Province Ikeja Postal Code 1000001

Job Description

Our Client in the e-commerce sector is looking to hire an Operation Support Representative.

Responsibilities

The Operations Support Representative will be involved but not limited to the following tasks :

  • Attend to walk-in merchants by assisting them to book shipments, prepare packages for deliveries and also resolve any sign up challenges.
  • Attend to courier partners by receiving packages, processing them for delivery and forwarding packages for delivery.
  • Manage and resolve daily courier partner issues, failures and delays.
  • Communicate with merchants, courier partners and internal teams to manage and resolve issues.
  • Taking note of customer complaints, escalating them to the team in charge and following up.
  • Resolve hub related issues escalated by the support, operations and tech team promptly.
  • Identify opportunities and offer recommendations to implement solutions.
  • Generate and send weekly hub related reports to the supervisor.
  • Requirements

  • Previous work experience in similar role specifically
  • Bachelor’s Degree in related field.
  • 1-2 Years of experience in a Customer / Client facing position
  • Critical thinker and problem-solving skills.
  • Team player.
  • Good time-management skills.
  • Interpersonal and communication skills
  • Proficiency in Cross-selling and Up-selling
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