My client is an FMCG conglomerate company. They are majordistributors of electronic products and have showrooms scattered all overNigeria.
Due to expansion, they are in need of a service Centre Technician.
The service centre Technician role is responsible for troubleshooting andrepairing, replacing or upgrading electronics. The individual in this positionis responsible for a variety of duties designed to insure the customer’sexpectations are met and exceeded with the utmost level of professionalism.
Provideservice and customer support during field visits or dispatches
Tieworkflow to schedule
Manageall on-site installation, repair, maintenance and test tasks
Diagnoseerrors or technical problems and determine proper solutions
Producetimely and detailed service reports
Operatevehicle in a safely manner and use field automation systems
Followall company’s filed procedures and protocols
Cooperatewith technical team and share information across the organization
Comprehendcustomer requirements and make appropriate recommendations / briefings
Buildpositive relationships with customers
Repairand / or assembly of Measurement Instruments including pressure, temperature,level, DP flow and Wireless transmitters.
Adherenceto all safety, quality, company rules and regulations.
Responsible for personal safety and those around him / her.
Documentationof repair / testing / assembly activities to include cause of failure, actionstaken, parts used, and labor hours, etc.
Final inspection includingcompletion of inspection reports.
HND / OND Electronics degree / Trade Test certificate
1-3 years work experience
Good knowledge of repairs / installation / maintenance of ACs, washing machine, fridges / refrigerators, water dispensers, gas cookers, etc.
Good communication skills
Sex : Male
Age : 25-35 years
Knowledge / Skills / Abilities :
Knowledge of analyzing, evaluating, diagnosing, and resolving equipment andprocess related problems is strongly preferred.
Excellent communication, interpersonal and customer relation skills arerequired.
Excellent computer skills to include Windows and the Microsoft Office Suite isrequired.
Work Environment / Conditions :
Ability to work in all climates.