Level : Entry / Junior (1-3 Years experience) Not suitable for a mid level / senior candidate.MAIN PURPOSE OF THE JOB : To install and configure computer hardware, trouble shoot, diagnose and solve hardware and soft ware faults for the employees and the clients.
Working continuously on a task until completion (or referral to third parties, if appropriate);Prioritizing and managing many open cases and promptly establishing a good working relationship with customers and other professionals, e.
g., software developers;Testing and evaluating new technology;Conducting electrical safety checks on computer equipmentVisit client sites to assist other technical staff.
To support users remotely.To maintain a high degree of customer service for all support queries and adhere to all service management principles.
Perform any other duty as may be assigned from time to time by the Supervisor.KEY RESULT AREAS : Installing and configuring computer hardware operating systems and applicationsSupport to the staff and client as and when required.
Responding within agreed time limits to call-outs;Testing and evaluating new technology;Conducting electrical safety checks on computer equipmentJOB REQUIREMENTSi) Qualification : University degree in Electrical / Electronic Engineering from a recognized university or Diploma level with at least three years work experience in similar work environment.
ii) Experience : Two to three years experience Basic Linux and Windows Servers Experience and excellent Knowledge of windows applications.
Linux Suse skills requiredNetworking skills required. DSL / WifiGPS and GSM skills BeneficialGood product knowledgeSUITABLE FOR ENTRY / JUNIOR LEVEL CANDIDATE