The People Practice is Recruiting For Executive Assistant – Customer Relationships
The People Practice
Lagos, NG
2h ago
source : Mrjobsnaija

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The People Practice’s Career and Recruitment Offer

Job title : Executive Assistant Customer Relationships

Job Location : Lagos

Deadline : July 31, 2021

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  • Job Objective(s)

    To assist CEO in organising Media, Public and Customer Relations plan and activities for the company

    Responsibilities

  • Executive Assistant to the CEO
  • Maintains the calendar of the CEO
  • Coordinate CEO’s Schedules & Itineraries
  • Attends to external parties (Guests, Visitors, Partners, Vendors, etc)
  • General Administration

  • Customer Relationship Management Champion
  • Manages primary customer interfaces : i.e. Showroom Welcome Desk, Social Media, Telephones, Emails and Websites
  • Interacts with customers visiting the Showroom and intimates them with portfolio of products and services
  • Aims to provide world-class, satisfactory experience to customers at all time.
  • Focused on the WOW Factor
  • Manage Client’s Satisfaction Levels based on Quality of the Overall Experience and Exceeding their Expectations
  • Follow up with customers and clients based on their requirements and ensure that needs are fulfilled to client’s satisfaction
  • Apply great sensitivity to client’s needs at all times during the design and execution of solutions and always aim, in collaboration with the Design & Execution teams, towards the customers’ satisfaction
  • Manage Client’s Satisfaction Levels based on Quality of the Overall Experience and Exceeding their Expectations.
  • Events Manager

    Design, plan and execute events working with the CEO and external parties (partners, consultants, etc)

    Qualifications

    Second Class Upper 1st Degree in any relevant field

    Minimum 2-3 Years Post-NYSC Experience

    Competencies required

    Functional Competencies

  • Strategic & Business Perspective, Customer Engagement & Needs Assessment
  • Product / Service Knowledge, Market & Customer understanding
  • Human Relations skills

  • Database Administration and Information Gathering & Analysis
  • Events Planning, Budgeting & Management
  • Quality Management
  • Influencing / Negotiation
  • Quality Management
  • Organisational Competencies

  • Oral and Written Communication
  • Planning, Personal Organisation & Personal Effectiveness
  • PC / personal productivity tools Words for windows, Excel, PowerPoint, Microsoft project and Electronic mail
  • Social Media Competency
  • Integrity
  • Innovation / creativity (Ability to think outside the box)
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