TECHNICAL SUPPORT ENGINEER
PALMPAY LIMITED
Lagos, Ikeja, NG
6d ago

 

PalmPay is a pan-African fintech company currently operating in Nigeria and Ghana and expanding to other markets in 2022. We’re reinventing the payments experience by making it easy and reliable for everyone to transfer money, pay bills and shop online.

We’re looking for an experienced Technical Support Engineer who is passionate about our mission of driving financial inclusion in Africa and inquisitive about the Fintech space in Nigeria and the rest of the world. In this role, you will be responsible for:

JOB DESSCRIPTION

  •  Data analysis of payment channel and problem analysis
  •  Deal with and respond to business problems, cooperate with customer service team to solve problem
  • Collect requirements, collect suggestions and optimize products;
  • Coordinating and promote the problem solving of each department, and optimize the work flow of each department;
  • Following up channel problems and contact channel supplier to locate and solve problems;
  • Timely respond to Shenzhen team issues and report the progress of problems;
  • Take ownership of customer issues reported and see problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and closure of all issues
  • Prepare accurate and timely reports
  • Document knowledge in the form of knowledge base tech notes and articles
  • Follow the SLA for issues with respect to the severity.

JOB QUALIFICATION

  • Bachelor degree or above, major in computer science, 5- 10 years working experience, can understand code and analysis log;
  • Good logical thinking ability and self-study ability;
  • Positive and responsible working attitude, good communication ability and coordination ability;
  • Be able to respond and cooperate with all departments in time;
  • Be able to work overtime on holidays.

JOB LOCATION

Ikeja, Lagos

 

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