Customer Care Agent
chiji14xchange
Sangotedo, Lagos, Nigeria
6d ago
source : Fuzu

Requirements

  • Candidates should possess a Bachelor's Degree / HND / OND qualification with a minimum of 1 year work experience.
  • Responsibilities

  • Manage incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods / tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Online customer management and ability to resolve issues.
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