Customer Service Agent Lagos
GOLDIE SERVICES
Lagos, Lagos, Nigeria
2d ago
source : Fidanto

Customer Service Agent Job Type Full Time Qualification NCE because no OND BA BSc HND Location Lagos Job Field Customer Care INTRODUCTION TO THE ROLE As a Customer Service Agent you will be part of the Customer Service team in Kiakia Gas Nigeria s first online LPG platform We are looking for open minded vibrant creative goal oriented and hard working individuals with extensive marketing and customer service experience DUTIES Manage large amounts of incoming calls Generate sales leads Identify and assess customers needs to achieve satisfaction Assist in the selling processes for our customers and generating additional Sale Build sustainable relationships of trust through open and interactive communication Provide accurate valid and complete information by using the right methods tools Meet personal customer service team sales targets and call handling quotas Handle complaints provide appropriate solutions and alternatives within the time limits follow up through emails phone or any other required means to ensure resolution Keep records of customer interactions process customer accounts and file documents Follow communication procedures guidelines and policies Collecting and storing useful data within our backend system QUALIFICATIONS AND REQUIREMENTS Proven customer support experience or experience as a client service representative Track record of over achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt respond to different types of characters Excellent communication and presentation skills Ability to multi task prioritize and manage time effectively Ability to foster and maintain relationships with individuals Excellent negotiation skills and strong communication skills proven results with key decision makers Willingness to work well in a team A large network friends family contacts etc Post Secondary Education in any field What we offer A unique opportunity to work in a leading company in a new industry in Nigeria Become part of a highly professional and dynamic team An attractive salary package An unparalleled personal and professional growth as our longer term objective is to train the next generation of leaders for our future internet ventures

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