Call Center Agent (Hausa Speaking) At Workforce Group Lagos
Workforce Group
Lagos
4d ago
source : BetaJob

Location : Lagos

Company : Foremost Commercial Bank

Summary

  • We are currently recruiting Contact Center Agents for a reputable bank.
  • H / She will be the liaison between the bank and its current and potential customers.
  • H / She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
  • Job Responsibilities

  • Managing large amounts of inbound and outbound calls in a timely manner.
  • Following call center scripts when handling different topics.
  • Identifying customers’ needs, clarify information, research every issue and providing solutions.
  • Meet personal / team qualitative and quantitative targets.
  • Seize opportunities to up sell products when they arise.
  • Requirements

  • HND / BSc in any discipline.
  • Must not be more than 27 years old.
  • Excellent spoken English with impressive interpersonal skills.
  • Fluency in Hausa.
  • Must be resident in Lagos.
  • Remuneration

  • Attractive Basic pay
  • Other Benefits : Pension plus HMO
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