customer service officers
Golden Resources
Ibadan, Oyo, Nigeria
1d ago
source : Fidanto

Customer Service Officers br br br Our client a global enterprise with core competencies in the fields of healthcare agriculture and high 45 tech polymer materials br br Job Description br Coordinate 36 months rolling forecast delivery plan with customers seeking to continuously improve forecast accuracy br Manage the relationship with the key accounts logistics and purchasing teams br Closely cooperate with product supply to ensure proper demand planning is in place and to ensure products are delivered within agreed terms br Contributes to the achievement of the overall annual business sales objectives by ensuring all customer needs are being met br Monitor product shipments to customers and respect of delivery terms br Act as first contact for customers for incoming demands as well as proactive communication for all shipment related matters br Escalate to business and sales managers delivery and forecast related issues answering customer complaints and proposing solutions in partnership with operations Head br Elaborate and monitor specific process and identify and propose process improvement measures br Monitor product availability and manages safety stock levels br Open and maintain customer accounts br Monitor specific legislation development impacting our product distribution br Monitor credit and track payments by distributors in partnership with finance organizations br Assist the head of operations with project related activities br Requirements br Strong customer focused communication skills br Strong planning and organizational skills br Good mastery of English br Excellent analytical skills br Advanced knowledge of MS Excel and MS Access br Knowledge of statistical methods br Basic negotiation skills br Ability to operate in complex environments with multiple contacts

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