Responsible for the day to day supervision of the outlet, sales, staff, stock, and resources management
Manage budgets by scheduling expenditures, analysing variances, and initiating corrective actions
Maintain statistical and final records at store level.
Deal with customers queries and complaints
Oversee stock control, inventory and financial stock takes and stock counts.
Maximise profitability and meeting sales targets, including motivating staff to do so
Ensure compliances with health and safety legislation
Prepare the store ready for promotional activities and feature space display plan
Complete store operational requirements by scheduling and assigning employees
Develop and implement strategies to improve customer service.
Maintain store yearly steering wheel KPIs and engage all staff to contribute to store performance.
Maintain store staff objectives and personal development plans by coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results.
Follow up Audit results and next steps to improve standards.
Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand their expectations and service requirements.
Follow and execute marketing strategies (price, promotions) and monitor competitors and share feedbacks to management.
Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications;
establishing personal networks; participating in professional societies.
Maintain operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
Maintain and follow Business Code of Conducts for self and employees at the store.
Manage and report regulatory bodies visits at the stores.
To facilitate smooth flow of work and sales, the Store Manager interfaces between the following key people to the business :
Vendors & Merchandisers.
Department Chiefs / Supervisors.
And other relevant departments.