Retail Store Manager - Hubmart Stores Limited
Hubmart Stores Limited
Lagos
4d ago

Job Responsibilities

  • Responsible for the day to day supervision of the outlet, sales, staff, stock, and resources management
  • Manage budgets by scheduling expenditures, analysing variances, and initiating corrective actions
  • Maintain statistical and final records at store level.
  • Deal with customers queries and complaints
  • Oversee stock control, inventory and financial stock takes and stock counts.
  • Maximise profitability and meeting sales targets, including motivating staff to do so
  • Ensure compliances with health and safety legislation
  • Prepare the store ready for promotional activities and feature space display plan
  • Complete store operational requirements by scheduling and assigning employees
  • Develop and implement strategies to improve customer service.
  • Maintain store yearly steering wheel KPIs and engage all staff to contribute to store performance.
  • Maintain store staff objectives and personal development plans by coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results.
  • Follow up Audit results and next steps to improve standards.
  • Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand their expectations and service requirements.
  • Follow and execute marketing strategies (price, promotions) and monitor competitors and share feedbacks to management.
  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications;
  • establishing personal networks; participating in professional societies.

  • Maintain operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
  • Maintain and follow Business Code of Conducts for self and employees at the store.
  • Manage and report regulatory bodies visits at the stores.
  • To facilitate smooth flow of work and sales, the Store Manager interfaces between the following key people to the business :

  • Customers
  • Vendors & Merchandisers.
  • Departmental Managers.
  • Department Chiefs / Supervisors.
  • Procurement Team.
  • Commercial Team.
  • Marketing Team.
  • HR Team.
  • Accounts Team.
  • Loss prevention
  • Regulators
  • And other relevant departments.
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