Operation Manager
Talents And Skills Africa Consulting
Lagos
22h ago
source : BetaJob

Job Details

Location : Ikeja, Lagos

Employment Type : Full-time

Job Purpose

The Operation manager will make important policy and strategic decisions, as well as the development and implementation of operational policies and procedures.

The candidate will also be assisting our Human Resources department with recruiting, when necessary, and help promote a company culture that encourages morale and performance.

Job Description

Recruit, select, train, assign, schedule, coach, counsel, and discipline employees

Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions

Plan and review compensation actions; enforcing policies and procedures

  • Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans;
  • implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends

    Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions

  • Develop operations systems by determining product handling and storage requirements; develop, implement, enforce and evaluate policies and procedures;
  • develop processes for receiving the product, equipment utilization, inventory management, and shipping

    Analyze process workflow, employee and space requirements, and equipment layout; implement changes

    Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations

  • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks;
  • participating in professional organizations

    Accomplish operations and organization mission by completing related results as needed

    Meet or exceed operations labor budget expectations

    Manage staff levels, wages, hours, contract labor to revenues

    Responsible for all department managers and supervisors, with review / approval responsibility for all operations employees

    Run a safe, injury / accident-free workplace

    Responsible for all aspects of vehicle and heavy equipment rentals

    Establish contracts and pricing and ensuring proper maintenance and serving as primary liaison with utilities and local government agencies, such as fire, police, health, and safety agencies

    Manage relationships with key operations vendors

    Track vendor pricing, rebates, and service levels

    Review and approve all operational invoices and ensure they are submitted for payment

    Serve as the primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site.

    In particular, this includes any issues on-site at client facilities, such as breaking a fence or tape residue on flooring

    Communicate customer issues with the operations team and devise ways of improving the customer experience, including resolving problems and complaints

    Work closely with GM and management team to set and / or implement policies, procedures, and systems and to follow through with implementation.

    Communicate all operating policies and / or issues at department meetings

    Work closely with the inventory manager and team to perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data, and reduce sub-rental expenses

    Communicate with legal counsel and safety department to ensure all processes remain compliant with other governmental regulations

    Job Requirements

    Bachelor’s degree in operations management, business administration, or related field

    7 years proven experience in an operations management position

    Strong budget development and oversight skills

    Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service

    Highly trained in conflict management and business negotiation processes

    Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)

    Working knowledge of management software programs, including NetSuite, QuickBooks, and CenterPoint Payroll

    Strong IT skills, including database development

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