Office Assistant at Robeck Locks Limited
Robeck Locks Limited
6d ago
source : BetaJob

Job Details

Job Title : Office Assistant

Job Description

  • The Office Assistant must be a multi-tasker, self-starter, excellent communicator, proactive, efficient and thinks out of the box.
  • Act as a hub for customer’s complaints; resolving customer issues and attaining efficiency goals.
  • Responsible for communicating to and retention of client accounts
  • Answer telephone calls and attends to customer enquiries and orders
  • Manage, Monitor and update social media platforms, e-stores and online ads
  • Managing the organisations Social Media accounts ensuring all copy is relevant for the different platforms.
  • Generating qualified leads for the organisation and passing to business development team.
  • Processing customers orders
  • Identifying opportunities for upselling within existing customers.
  • Liaise with stock keeper regarding stock availability for customer orders
  • Ensure customer orders are processed and delivered on time
  • Use of Microsoft office to generate reports
  • Managing filing system.
  • Updating paperwork, maintaining documents
  • Generate invoice for customers.
  • Maintain a clean office
  • Cash Handling
  • Investigate, research and generate sales leads
  • Writing of Sales proposals
  • Identify and assess customers’ needs to achieve satisfaction
  • Provide accurate, valid and complete information by using the right resources and tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Ensure customers’ satisfaction and continued patronage through series of follow-up and customer engagement
  • Travel to customers to follow up sales
  • Advertise products on various online platforms
  • Development of brand awareness and online reputation
  • Work with sales to develop lead generation strategies.
  • Perform any other duties as assigned by Management
  • Person Specification

  • Thorough knowledge of customer service and office management
  • Ability to be resourceful and proactive in dealing with issues that may arise
  • Ability to organize, multitask, priorities and work under pressure
  • Proficient in English (oral and written)
  • Excellent knowledge of MS Office (especially Excel and Word) and Internet
  • Solid communication skills both written and verbal
  • Strong people and presentation skills
  • Good organizational and multi-tasking abilities
  • Strong phone contact handling skills and active listening
  • Ability to multi-task, prioritize, and manage time effectively
  • Candidate must be social media savvy, possess good customer skills and ability to sell and convince clients
  • Strong planning and people management skills
  • Knowledge of online marketing channels
  • Positive attitude, detail, and customer oriented with good multitasking and organizational ability
  • Practical knowledge in the use of Adobe Photoshop or Corel Draw an added advantage
  • Excellent communicator and creative thinker, with an ability to use both data and intuition to inform decisions
  • The individual must have a keen eye and great attention to detail
  • Excellent written and oral communication skills are a MUST.
  • Must have a Great Attitude
  • Must live close to Amuwo Odofin
  • Salary

    NGN30,000 - 40,000 / Month

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