Community Operations Associate (Female)
Ellae Branding Agency
Lagos, Lagos, Nigeria
6d ago
source : Laimoon

We recently launched our new coworking space the Ellae Creative Hub and are seeking a Community Operations Associate to focus on administration operations member experience and team efficiency at the Ellae Creative Hub.

An ideal Community Operations Associate is passionate about delivering exceptional service to members while exploring new and innovative ways to elevate members experience.

Key Responsibilities Provide a first line of defense to all inbound member questions and requests Ensure members requests are being met Have a full understanding of the Ellae Creative Hubs products services and offerings Provide members with exceptional service by understanding their requests and offering thoughtful timely and effective solutionsProvide billing and facilities support if Escalate urgent requests and questions to appropriate stakeholders and working collaboratively towards a resolution and effective service recovery Consistently communicate feedback and suggestions to key stakeholders to improve processes and member experience Think critically around the services and support and challenging the status quo to drive member satisfaction Assist in other operationaladministrative projects as needed to support this highgrowth business lineExperience And RequirementsAt least 25 years of customer service related work experience in a medium to high growth company andor entrepreneurial environmentExcellent communication writing and presentation skillsExcellent organizational and multitasking skillsExperience using cloudbased software platforms technologically savvyStrong preference for candidates.

Proficient with Google Docs Slides Sheets and DriveExperienced in building and evaluating customer support processes and tools

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