Customer Service Supervisor
eRecruiter HR Services
Lagos, Nigeria
2d ago
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  • Customer Service Supervisor at eRecruiter HR Services

    July 1, 2020NGRJobsCustomer Service / Customer Care Jobs in Nigeria0

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  • Title : Customer Service Supervisor Location : Lagos eRecruiter HR Services


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  • Our client is a confectionery company, dedicated to creating affordable, indulging, well crafted cakes . They currently have an opening for a Customer Service Supervisor in Lagos

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  • Responsibilities

  • Manage shop floor staff hierarchically
  • Organizing the shop and planning tasks efficiently to allow staff to focus primarily on serving the customers and selling
  • Ensuring the presentation of merchandise is executed in accordance with company and brand policies
  • Ensure rules principles and guidelines on the cashiers activities
  • Organize cost control via optimizing shop staff presence planning
  • Ensuring the safekeeping and protection of all company assets (owned or rented)
  • Ensuring that all in-store systems are used, updated and maintained in the correct way at all times by appropriate and properly trained staff
  • Execution of various administrative tasks (Receiving goods, handling vouchers, following banking procedures, POS Merchant cards, handling product complaints, proper reporting etc.)
  • Replenishing sold items from the stock room and where required ordering them at the central retail merchant
  • Facilitating sales to customers in compliance with all company policies and conditions
  • Ensuring customer service levels are maintained at all times
  • Creating a transparent, proactive and motivating environment where staff can take responsibility,
  • Motivating and inspiring the shop staff team
  • Controlling the daily tasks of the staff and providing regular feedback and evaluations of their performance
  • Requirements

  • At least 2 years proven retail customer service / support experience
  • Minimum of a HND / B.Sc in any discipline
  • Ability to remain professional, calm and courteous with customers at all times..
  • Excellent Verbal and written communication skills
  • Customer orientation and ability to adapt / respond to different types of characters
  • Ability to multi-task, prioritize, and manage time effectively
  • Social Media savvy
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