About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.
This in turn helps us to provide better support to our broad client base. The Role Responsibilities
migrate customers to the remote channels through online activation, e-statements and atm usage
manage, handle and record customer complaints
oversight of queue management and banking hall look and feel
oversight of marketing collateral and positioning
deliver communication on product and channels to customers in an effective and efficient manner.
refer bank products / channels to existing clients.
evaluate customer needs and provide high level, accurate information and advice on products and channels.
support acquisition and growth of customer base through referrals
Custodian of the following banking instruments : cards, cheque books,tokens frontline registers
Recommend processes and service improvements, based on customer feedback and observations, to the head client experience and at the quarterly vof forum
Remain at alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the principles in relation to : Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to Customers .
responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
responsible for delivering effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.
Regulatory & Business conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the Nigeria Retail Banking Unit to achieve the outcomes set out in the Bank’s Conduct Principles : Fair Outcomes for Clients;
Effective Operation of Financial Markets; Financial Crime Prevention; The Right Environment.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Local Regulator : CBN
Key Stakeholders Internal
Customers (Current and Potential)
Embed Here for good and Group’s brand and values in Nigeria, Retail Banking.
Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
Multiple functions (double hats)