Customer service Associate
CRESTPOINT INC
Lagos
2d ago
source : NigeriaJob.com

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Industries : Advice, audit, accountingDistribution, selling, wholesaleMarketing, communication, mediaResearch and developmentServices other Job ads : Company description This is a team of professionals that specialise in outsourcing business solutions, customer relation as well as research in every sector of the.

  • Position : Customer service Associate
  • We are recruiting Customer Service Associates.

    Responsibilities :

  • Update the company database by inputting information from each call and keeping every customer field current
  • Collaborate with the sales team to develop efficient methods for handling issues with larger revenue customers
  • Work on special short-term projects to offer customized support for new products or products at end-of-life
  • Monitor customer satisfaction levels and develop methods for increasing them
  • Assist in creating ways for delivering excellent customer service to irate or problematic customers.
  • Required profile for job ad : Customer service Associate

    Customer Service Associates are responsible for assisting customers with any inquiries while ensuring the highest standards of customer service are met.

    Help customers resolve purchasing problems to assisting customers with relevant products and services. Customer Service Associates also handle customers in person or over the phone.

    Requirements :

  • HND required ( Degree preferred)
  • 2+ years' experience in a customer service role
  • Proficiency with MS Office
  • Ability to work well in a team environment
  • Strong sense of professionalism and discretion required.
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