Sales Executive
Lilygate Hotels
Lagos
59d ago
source : myJobmag

Duties and Responsibilities

Responsible for picking up and delivery of in house guest laundry.Responsible to collect and deliver outside guest laundry / dry cleaning.

Responsible for delivering all guest items punctually, accurately and in a professional and courteous way.Collect laundry and dry cleaning bags from guest rooms and ensure that guest name, room number and laundry pieces are listed.

Count and verify all items collected as per laundry price lists / laundry sheet signed by the guest and note down any discrepancy or damages on the same sheet.

Check all items for damage or stains and take appropriate action to rectify these issues.Report immediately to the superiors in case any valuable items like cash, jewellery, credit cards etc.

found in guests cloth pockets.Responsible to processes the guests clothing on the correct equipment / machines using the appropriate chemicals and temperature.

Once processed, neatly fold or hangs the clothing as requested by the guest on the laundry sheet.Sorts employee uniforms for appropriate action like washing, dry cleaning, pressing or send for repairing to the hotel's tailor.

Able to processes the staff uniforms on the correct equipment using the appropriate chemicals and temperature.Once processed, hangs and transports clean uniforms to Housekeeping.

Shakes wet sheets, table linens and napkins prior to ironing in order to spread them out.Responsible to feed washed linens and napkins into ironer or folder or calendar machine.

Retrieves folded linens and stacks or hangs clean linens as appropriate.Sorts clean towels, rugs and robes.Uses towel folder and manual folding for bath towels, washcloths, rugs and robes.

Assist in the loading and unloading of dryers and sort out washed laundry itemsOperates and maintains folding equipment, presser and iron.

Operates and maintains washer, dryer, dry cleaning machine etc.Reports any technical problems or deficiencies to Laundry manager or maintenance team.

Places folded product on appropriate rack.Reports any damage or deficiencies in the laundry items to the laundry manager.

Assist in inventories and attend all departmental training as informed and scheduled by the manager.Assists with other responsibilities and duties in the absence of other team members or other tasks assigned by the manager.

Requirements

Basic tailoring experience or sewing skills.Taking Responsibility.Recognizing Differences and eye for detail.Understanding of Laundry machines and chemicals.

Education :

High School Diploma or Intermediate or Equivalent preferred.Basis computer knowledge and working experience with laundry machines.

Experience :

Previous experience in a hotel laundry / linen department, with minimum 1 to 2 years of experience in large laundry operations of 4 Star or branded hotels.

Reports : House Keeping Public Area Supervisor

Position Summary

Keeps all lobbies and public facilities (such as lobby restrooms, telephone area, the front desk, and offices) in a neat and clean condition.

Public area attendant promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also be able to address guest requests and problems.

Duties and Responsibilities

Cleans rooms, hallways and restrooms.Cleans and maintains restaurants and banquet halls.Sweeps carpets.Empties ashtrays and urns.

Polishes furniture and fixtures.Vacuums and polishes elevators.Keeps the front of the hotel free from trash.Cleans rugs, carpets and upholstered furniture using a vacuum cleaner , broom and shampoo machine.

Washes walls and ceilings, moves and arranges furniture, and turns mattresses.Sweeps, mops, scrubs, waxes, and polishes floors.

Dusts and polishes metal work.Collects solid linen supplies in floor linen closets.Maintains housekeeping carts.Removes trash collected by room attendants.

Responsible for upkeep of all the equipment which he is using , Vacuum cleaner, trolleys, Scrubbing machine.Responsible for maintaining a time schedule for cleaning of their areas.

Responsible for spring cleaning of their area as per the schedule given to them.Authorised to enter into offices for maintenance or other activities like pest control, shampooing of carpet etc.

Requirements

Physical mobility and stamina required, Ability to follow instruction, Detail-oriented, Professional attitude is required, Ability to work independently.

Education :

High School or equivalent or 1 year diploma in hotel management.

Experience :

Previous hotel-related experience desired.

Reports to : House Keeping Supervisor

Position Summary

Performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor.

Room attendant promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems.

Duties and Responsibilities

Enters and prepares the room for cleaning.Makes bed.Dusts the room and furniture.Replenishes guestroom and bath supplies.

Cleans the bathroom.Cleans the closet.Vacuums and racks the carpet.Checks and secures the rooms.Replenish amenities according to the operational standards.

Deliver and retrieve items on loan to guests Ensure security of guest rooms and privacy of guestsPerform rotation cleaning duties (, spring cleaning, super cleaning etc.

as requiredCleans guest bathroom / bed room / floor corridor.Responsible for replenishment of guest complimentary water.

Responsible for the cleanliness and maintenance of his work area.Responsible for the Hotel property in the work area.Attends to guest calls, guest requests / guest complaints in the area assigned to him.

Authorise to enter in guestrooms for cleaning and providing turn-down services as per requirement.Responsible for following the standard operating procedures.

Responsible for achieving and exceeding the guest satisfaction score.

Requirements

Physical mobility and stamina required, Ability to follow instruction, Detail-oriented, Professional attitude is required, Ability to work independently.

Education :

A secondary school diploma is preferred.

Experience :

Previous hotel-related experience desired.

Reports To : Director of Sales / Sales Manager

Position Summary

The Sales Executive primary role is to perform general office duties to support Sales & Marketing team , sending emails, typing, faxing, copying, loading special or negotiated rates on to the property management system and Maintaining Customer and company profiles.

Should assist in selling guest rooms, catering services and banquet facilities as directed by the Director of Sales.Also provide high-

level administrative support by conducting research, preparing statistical reports, collecting and processing sensitive data, resolving guest issues and also perform clerical functions.

Duties and Responsibilities

Answer telephone and respond to caller inquiries in a pleasant manner.Answer client / bookers questions about property facilities / services (, hours of operation, rates and room types, packages, promotions, entertainment, restaurants etc.

Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.

Responsible for coordinating internally with the sales & marketing team.Generating reports, preparing proposals, collections details , coordinating with clients & suppliers.

Prepare sales-related documents throughout the sales process (, proposals, contracts, banquet event orders, CVGR Letter).

Gather materials and assemble information packages (, promotional materials, sales demo kit, welcome kit, souvenir etc.).

Generate group and / or corporate leads through internet prospecting, networking, and telemarketing.Manage and maintain sales executives and managers schedules, appointments and travel arrangements.

Assist sales team by managing schedules, filing important documents and communicating relevant information.Arrange and co-

ordinate meetings, events and any appointments.Record, transcribe and distribute minutes of meetings.Interaction with client in regards to leads, hotel needs and client travel.

Meets with clients in the absence of the Director of Sales or Sales Managers to effectively and professionally convey details of the sale to the client.

Perform hotel site tours with potential clients.Monitor, screen, respond to and distribute incoming communications.Design, upload, extract and maintain customer databases.

Create and manage Company and Travel Agent profiles on the property management system.Should know the process of merging profiles.

Load and Manage Rate Codes to the Hotel Software, And link the negotiated rates to the correct company profiles.Print Daily Sales reports for each sales managers and submit to Director of Sales.

Print Sales manager productivity reports for each sales managers and submit to Director of Sales.File and retrieve documents and reference materials.

Conduct research and collect data to prepare reports and documents.Utilizes efficient sales strategy for the maximization of hotel revenue.

Coordinates necessary arrangements with vendors relating to sales.Establishes strong relationships with vendors to ensure maximization of hotel revenue.

Ensures all documents produced by the Sales Department (’s, contracts, rooming lists, proposals) are completed accurately and on time.

Respond to complaints from customers and give after-sales support when requested.Ensure the adequacy of sales-related equipment or material are available at all times.

Other duties as assigned by Director or sales or the management.

Requirements

Speak with others using clear and professional language.Prepare and review written documents accurately and completely.Working knowledge of standard office administrative practices and procedures.

Excellent customer service skills.Able to effectively communicate in English, in both written and oral forms.Be friendly, customer centric, smile and able to work in a team environment.

Good computer skills; proficient in the use of Microsoft Office (Word, Excel, Powerpoint) and Knowledge of sales and marketing modules like Opera .

Education :

Diploma or degree in Business Management.

Experience :

Two or more years of experience working in a hotel. Previous experience working in a similar role.

Reports To : Sous Chef / Executive Chef

Position Summary

As a Demi Chef De Partie (DCDP) you are responsible supporting the Head and Sous Chef in a busy hotel kitchen delivering consistent high quality food, handle purchase orders and ensure that items arriving without authorization are not received.

Ensures the highest standards and consistent quality in the daily preparation and keeps up to date with the new products, recipes and preparation techniques.

Duties and Responsibilities

Takes care of daily food preparation and duties assigned through the superiors to meet the standard and the quality set by the Restaurant.

Follows the instructions and recommendations from the immediate superiors to complete the daily tasks.Coordinates daily tasks with the Sous Chef.

Responsible to supervise junior chefs or commis.Able to estimate the daily production needs and checking the quality of raw and cooked food products to ensure that standards are met.

Ensure that the production, preparation and presentation of food are of the highest quality at all times.Ensure highest levels of guest satisfaction, quality, operating and food costs on an ongoing basis.

Knowledge of all standard procedures and policies pertaining to food preparation, receiving, storage and sanitation.Full awareness of all menu items, their recipes, methods of production and presentation standards.

Follows good preservation standards for proper handling of all food products at right temperature.Operate and maintain all department equipment and reporting of malfunctioning.

Ensure effective communication between staff by maintaining a secure and friendly working environment.Establishing and maintaining effective inter-

departmental working relationships.Have excellent knowledge into menu creation, whilst maintaining quality and controlling costs in a volume food business.

Personally responsible for hygiene, safety and correct use of equipment and utensils.Ability to produce own work in accordance with a deadline and to assist and encourage others in achieving this aim.

Checks periodically expiry dates and proper storage of food items in the section.Consults daily with Sous Chef and Executive chef on the daily requirements, functions and also about any last minute events.

Guides and trains the subordinates on a daily basis to ensure high motivation and economical working environment.Should be able to set example to others for personal hygiene and cleanliness on and off duty.

Daily feedback collection and reporting of issues as they arise.Assess quality control and adhere to hotels service standards.

Carry out any other duties as required by management.

Requirements

A high standard of spoken and written English.Flexible working hours subject to the demands of the business.Able to work under pressure.

Excellent culinary catering talent.

Education :

Hotel Management Graduate or Culinary Degree with minimum 3 years certification.

Experience :

At least 3 years’ experience cooking in a well-established restaurant or full service hotel and / or minimum of 1 year in a supervisory role.

Position Summary

The Sous Chef is responsible to assist the Executive Chef for overall kitchen operation as a successful independent profit centre, ensuring maximum guest satisfaction, through planning, organizing, directing, and controlling the Kitchen operation and administration.

Exhibits culinary talents by personally performing tasks while assisting in leading the staff and managing all food related functions.

Also assists in supervising all kitchen areas to ensure a consistent, high quality product is produced.

Duties and Responsibilities

Interacts with guests to obtain feedback on product quality and service levels.Responds to and handles guest problems and complaints.

Able to make recommendations to the Executive Chef regarding succession planning.To be aware of all financial budgets and goals.

To ensure that guests are always receiving an exceptional dining experience representing true value for money.Ensure that all recipes and product yields are accurately costed and reviewed regularly.

Ensure that all food items are prepared as per standard recipe cards whilst maintaining portion control and minimizing waste.

Ensure that food stock levels within the culinary department areas are of sufficient quantity and quality in relevance to the hotel occupancy and function forecasts.

Ensure that associate meals and associate dining services are of a consistently high standard.Ensure that chefs are always in clean tidy uniforms and are always presentable to be in guest view.

Ensure that all food preparation equipment is being used safety and correctly and that it is cleaned and maintained.Ensure that all culinary operations manuals are prepared and updated.

Ensure that the Department’s overall operational budgets are strictly adhered too.Ensure that the culinary department adheres to all company and hotel policies and procedures.

Ensure that a consistent first class product of the highest quality is achieved and maintained in all culinary areas, whilst adhering to operational deadlines.

Ensure that meetings are well planned and results-orientated.Creative menu planning and correct food preparation for each outlets including banquets.

To work in close conjunction with the Food and Beverage Manager and respective & teams, to create a yearly marketing Plan for the outlet.

Ensure that all relevant banquet set-ups are prepared ahead of guest’s arrival and in adherence with hotel standards.Be aware of new items, which are introduced onto the market and keep up with the lasted product trends.

To fully understand the market needs and desires for each outlet and ensure that the menus are developed to reflect those needs.

To initiate relevant maintenance reports and work orders supported by the respective follow up of those items actioned.To manage associates fairly and take a personal interest in knowing all culinary associates.

To project a positive and motivated attitude among-st all associates.To spend time in the restaurant to ensure that the operation is managed well by the outlet team.

To frequently verify that only the highest quality products are used in food preparation.To ensure that all food products received into the hotel are of the required standard and quality and that they are stored and rotated correctly.

Responsible for the supervision of all stewards and their activities within the culinary department.Ensure that weekly work schedules and annual leave planners are administered and filed correctly.

Ensure that the overall culinary department is motivated and that positive feedback on work performance is given.To delegate responsibilities to subordinates as required.

Coach and counsel employees in a timely manner and in accordance with Company policy.To act as manager on duty for the hotel as scheduled.

To recruit and select a suitable culinary team who are able to work within a decentralized management philosophy.Identify strengths and weaknesses and provide timely feedback to the individual.

Requirements

Fair and firm management abilities with high influencing skills.Strong administration skills.Creative and innovative.Strong knowledge of food and beverage.

Hands-on approach to all operational aspects.Excellent communication skills and computer skills.Initiative and Self-motivated.

Ideal training and coaching skills.

Education :

Culinary diploma from a recognized institution or higher.

Experience :

At least 5 - 10 years’ experience with 2 years in a senior management position.

Reports to : Restaurant Manager / Supervisor

Position Summary

Ensure that all guests are served to the hotels standard in the Restaurant / Bar / Lounge areas.Display highest standards of hospitality and welcome are demonstrated at all times within all food and beverage areas.

Takes orders for, serves (where applicable, prepares) food and beverages to guests as per the hotels standards in a friendly, timely and efficient manner.

Duties and Responsibilities

Greets guests and presents them with the menu.Informs guests about the special items for the day and menu changes if any.

Suggest food and beverages to the guest and also try to upsell.Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale (POS) system (MICROS).

Obtaining revenues, issuing receipts, accepting payments, returning the change.Performing basic cleaning tasks as needed or directed by supervisor.

Filling in for absent staff as neededPunch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food.

Eg : No Garlic, less spicy etc., without egg etc.Communicate to the guest and provide assistance with their queries.Co -

ordinate with the bus person, kitchen staff, bar staff to ensure smooth operation and guest satisfaction.Serve food and beverage to the guest as per the course of order.

Observes guests and ensure their satisfaction with the food and service.Promptly respond to guest with any additional request.

Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.

Prepare mixed drinks for service to your customers table.Properly open and pour wine at the tableside.Adhere to grooming and appearance standards consistently.

Understands and can communicate products and services available at the resort.Must have some familiarity with basic cooking skills.

Assist buspersons with stocking and maintain the restaurant par stock levels and side station.Help other areas of the restaurant such as answering telephones and completing financial transactions.

Print closing report and drop the cash with the front office / accounts department.Tally the Credit Card settlements for the day with the batch closing report from EDC machine.

Close the shift on the POS terminal.

Requirements / Education

High School Diploma or equivalent preferred.

Experience / Skill :

Previous serving experience required.Excellent oral communication skills required.Positive interpersonal skills required.

Can handle local language and English.

Reports To : General Manager or Managing Director

Position Summary

To oversee and manage sales staff and reservation to ensure maximum revenue, promotional coverage and marketing opportunities are achieved.

The SMM should work closely with revenue management and marketing functions, to develop strategies to maximise (Revpar) Revenue Per Available Room and grow market share.

Duties and Responsibilities

Maintain and promote a team work environment with effective and clear communication amongst co-workers.Ensure best client service is being made available through communication amongst the team, cross training within the department and appropriate office coverage.

Works with sales managers to ensure understanding of sales strategy and effective implementation of this strategy for the segment.

Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the SMM.

Set example through professional, friendly attitude towards clients and co-workers, timely response to clients and co-workers needs and observance of sales office standard.

Ensure hotel meets or exceeds budgeted goals.Follow and track company cross-sell procedures.Utilize company profile database to determine geographic areas for travel agent calls while maintaining top and existing travel agent accounts.

Organize travel agent month and travel agent appreciation rates for slow months.Assists with the development and implementation of promotions, both internal and external.

Creating a focus on attracting new business.Attending and contributing to the monthly sales strategy meetingUpdating and owning the sales strategy & sales plan with the General Manager.

Review and approves any special corporate negotiated rates by signing the CVGR (Company Volume guaranteed rate) contract.

Provides positive and aggressive leadership to ensure maximum revenue potential (, sets example with personal booking goals).

Leads on-property sales functions to build long-term, value-based customer relationships that enable achievement of hotel sales objectives.

Recommends monthly room nights target goals for sales team members.Participates in sales calls with members of sales team to acquire new business and / or close on business.

Develop and send informative press releases to targeted lists highlighting all activities and promotions.Maintain and expand corporate incentive program via direct mail, personal visits etc.

Oversee and ensure the updating of rates, promotions on hotel website, OTA's (Online travel agents), GDS etc. without any rate parity.

Responsible for the training of sales managers and staff.Follow and promote hotel standards with guests, co-workers.Evaluates and drives the hotel’s participation in the various sales channels, Market Sales, Event Booking Centres, electronic lead channels, etc.

Monitors all day to day activities of direct reports.Executes and supports the operational aspects of business booked (, generating proposal, writing contract, customer correspondence).

Requirements

High degree of commercial awareness and be able to understand links between sales and profit with excellent sales and negotiation skills.

Good business sense and the ability to motivate and lead a team.3-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or MBA.

Method of Application

Applicants should forward their Applications and CV's to :

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