Debt/Loan Collections Agent
Contact Solutions Limited
Lagos, Nigeria
4h ago

Company Name Job Description

  • Speaking to Debtors over the phone
  • Listening to why they are in debt, helping todetermine a solution.
  • Working with debtors to start some sort of paymentplan, or outright repayment of a debt.
  • Handlethe above via telephone, emails or text messages.
  • Providecustomers with needed information and support
  • Makeoutbound calls.
  • Receiveinbound calls
  • Gatherinformation from customers..
  • Consistentlyensure call(outbound / inbound) quality
  • Contributesto teameffort by accomplishing related results as needed.
  • Exhibitingcompetent product Knowledge.
  • Utilize computer technology to handlehigh volume of calls
  • Work closely with Team leads,supervisors and call centre manger to ensure synergy and all time customersatisfaction
  • Adherence to call script and callcentre policies.
  • Compilereports. Job Requirements bachelor / graduate

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