Customer Service Representative Vacancy at Ascentech Services Limited
Ascentech Services Limited
Abuya, Nigeria
6d ago
source : MyJobNigeria

INTRODUCTION : -

Customer Service Representative job opportunity is available at Ascentech Services Limited for individuals who possess relevant qualifications.

DUTIES AND RESPONSIBILITIES : -

  • Manage large amounts of incoming / outgoing phone calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods / tools
  • Meet personal / customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies.
  • DESIRED EXPERIENCE & QUALIFICATION : -

  • Degree in any related field with a minimum of 1 year work experience.
  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone / email contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt / respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively.
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