INTRODUCTION : -
Customer Service Representative job opportunity is available at Ascentech Services Limited for individuals who possess relevant qualifications.
DUTIES AND RESPONSIBILITIES : -
Manage large amounts of incoming / outgoing phone calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods / tools
Meet personal / customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies.
DESIRED EXPERIENCE & QUALIFICATION : -
Degree in any related field with a minimum of 1 year work experience.
Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone / email contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt / respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively.