Assist in performing hardware and software installation procedures.
Perform software configuration on stand-alone computers and laptops.
Provide support in diagnosing hardware and software issues and troubleshooting activities.
Lay cables and wires for networks and ensure that they are in good working order.
Assist in handling data migration duties.
Document all processes in reference manuals for training and guidance.
Take user support requests and take measures to fulfill requests.
Assist in hardware and software inventory management.
Handle periodic maintenance of hardware and software.
Troubleshoot equipment such as printers and scanners and other peripherals.
Participate in the development of software applications.
Handle researching options and research computer bugs and their solutions.
Take telephone calls from users and attempt to assist them with their information technology questions and problems.
Handle IT-related documentation and make sure that all IT supplies are available.
Assist in gathering user requirements and developing appropriate reports for IT professionals.
Provide users with ongoing assistance in their information technology problems.
Coordinate vendors for the acquisition of equipment and software.
Provide support in setting up end-user training activities.
Handle infrastructure administration activities such as server and storage capacity handling and directory services management.
Develop incident response procedures and assist with business intelligence development activities.
Candidates should possess a Bachelor's Degree / HND qualification with at least 1 year work experience.