Maintain overall quality and service standards.
Follow up on shift control issues
Develop Operations Excellence Audit action plan.
Ensure that Health & Safety and Food safety working practices are adhered to at all times
Develop budget plans and tactics to achieve target.
Keep regular contact with customers to obtain feedback on service, food quality and staff friendliness using customer comment cards.
Respond to written customer complaints on a weekly basis.
Give outstanding service everytime
Conduct management meetings.
Communicate and implement national and local promotions.
Manage the implementation of local sales building programmes
0-2 years experience in the hospitality industry.
Should possess a minimum of SSCE and a maximum of OND in any related field
Strong leadership, motivational and management skills.
Desired Personal Attributes :
Assertive and tenacious
Ability to work with little or no supervision
Highly organized and able to adapt quickly to changing priorities.
Benefits (For all Positions)
Salary is highly attractive + HMO pension + 13th month salary + free lunch.