HAUSA SPEAKING Customer Service Representative
ConSol Limited
Lagos
6d ago
source : BetaJob

Job Details

Job Title : HAUSA SPEAKING Customer Service Representative

Location : Lagos

Education Qualification

Minimum of ND in Mass Communications or any related field.

Job Requirements :

MUST Speak Hausa fluently .

Handle customer complaints or enquiries via telephone, emails or text messages.

Provide customers with needed information and support

Make outbound calls.

Receive inbound calls

Ensure that customers / callers are satisfied.

Gather information from customers.

Consistently ensure call(outbound / inbound) quality

Contributes to team effort by accomplishing related results as needed.

Exhibiting competent product Knowledge.

Promote good listening skills.

Manage length of calls.

Utilize computer technology to handle high volume of calls

Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction

Adherence to call script and call centre policies.

Compile reports.

Professional Qualification :

Relevant Contact centre operations certification

Experience :

Minimum of 1-2 years relevant work experience a the Contact Centre

Working knowledge of appropriate CRM software and understanding of the Contact center industry.

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