EXECUTIVE HOUSEKEEPER/HOUSEKEEPING MANAGER
IBIS
Lagos, Lagos, Nigeria
1d ago

JOB DESCRIPTION

Executive Housekeeper / Housekeeping Manager

Details

  • The Housekeeping Manager is responsible to oversee the day-to-day operation of the housekeeping department in order to maintain the standards of service and cleanliness
  • As a Housekeeping Manager, you will show your leadership and interpersonal strengths to maximize the Rooms Operations, and ensure an exceptional guest journey.
  • What is in it for you

  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
  • Attractive Salary : Our goal is to acknowledge our employees' skills and performance, while at the same time respecting the principles of fairness and non-discrimination.
  • Regular Support : Meeting in a calm setting, conducting an appraisal, and setting targets is a valuable process, both for managers and employees.
  • Several meetings or discussions are held throughout the year to facilitate dialogue and motivate teams.

  • Wellness for all : With operations over 63 countries, we strive to ensure the well-being, health, and safety of all our teams.
  • Accor is extremely attentive to its employees and their loved ones.

    What You Will be Doing

  • Lead and manage all aspects of the Rooms departments and ensure all service standards are followed with friendly and engaging service
  • Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
  • Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices
  • Maintain all guest rooms, public areas and heart of the house areas; ensuring that the highest standard of cleanliness is met
  • Manage the departmental budget in a fiscally responsible manner
  • Monitor labour costs while ensuring effective scheduling and department productivity
  • Experience and Skills

  • Service focused personality is essential and previous leadership experience required
  • Minimum of four (5) years work experience in similar role with a reputable hotel brand
  • Prior experience working with Opera or a related system
  • Proven ability to build and maintain good relationships with all stakeholders
  • Communicate thoughts, actions and opportunities clearly with strong networking skills
  • Ability to lead by example, believe in a strong team culture and set the scene for high performance
  • Mathematical skills needed in order to appropriately mix cleaning agents according to the prescription of the manufacturer
  • The ability to take the initiative and lead others.
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