Male Administrative Manager
Pickmeup International Company
Lagos
9h ago
source : BetaJob

Job Details

Location : Lekki, Lagos

Employment Type : Full-time

Job Description

Monitor the operation and general activities of customers and drivers

Monitor drivers relationship with customers

Identifying trends and rending optimum service to customers

Assist in design, review and update processes, policies and procedures line with organizations value proposition and communicate service standards to the operations so that quality customer satisfactory is achieved

Coach and train drivers to ensure proper understanding of the drivers and customers application and other goals and polices of the organization required to optimize services

Note customers complaints and points of improvement and ensure complaints are properly attended to, queries escalated appropriately and ensure customer informed of their state in the resolution process

Establish and maintain professional friendly relationship with drivers

Collaborate with relevant departments e.g marketing in deploying promos and other activities

Provide feedback on customer patronage and perception of pickmeup brand and services for brand evaluation and development

Provide weekly report for all activities and department.

Eligibility

Qualification : Bachelor's Degree

Candidates must haveIT Knowledge

Applicant must have 1 to 3 year(s) experience with a ride-hailing firm with is an added avantage

Applicant must possess good computer and telecommunication skills

Applicant must be innovative and creative

Applicant must have the ability to work to achieve set targets and goals

Applicant must have the ability to work in a competitive environment.

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