Supervisor, Guest Service
Marriott International, Inc.
lagos, NG
4d ago
source : Mrjobsnaija

Marriott International, Inc.'s job vacancy, Career and Recruitment

Job title : Supervisor, Guest Service jobs in Lagos Job Location : Lagos Deadline : August 29, 2022

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  • Position Summary

  • Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating / issuing room key.
  • Set up accurate accounts for each guest according to their requirements.
  • Enter Marriott Rewards information.
  • Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify / adjust billing.
  • Compile and review daily reports / logs / contingency lists.
  • Complete cashier and closing reports.
  • Supply guests with directions and property information.
  • Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met.
  • Process all payment types, vouchers, paid-outs, and charges.
  • Balance and drop receipts. Count and secure bank at beginning and end of shift.
  • Obtain manual authorizations and follow all Accounting procedures.
  • Notify Loss Prevention / Security of any guest reports of theft.
  • Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment / Open Door Policy process.
  • Develop / maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
  • Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications;
  • ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.

  • Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
  • Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
  • Ensure adherence to quality standards.
  • Enter and locate information using computers / POS systems.
  • Stand, sit, or walk for an extended period of time.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.
  • Hospitality / Hotel / Restaurant jobs in Nigeria *Hospitality / Hotel / Restaurant jobs in Lagos *Supervisor, Guest Service in Lagos
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