Senior Engineer, Service Assurance
9Mobile
Abuja, NG
3d ago
source : Mrjobsnaija

9Mobile's job vacancy, Career and Recruitment

Job title : Senior Engineer, Service Assurance jobs in Abuja Job Location : Abuja Deadline : October 13, 2022

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  • Job Summary

  • Handle the daily BSS operations including operations and maintenance, CR / WO implementation, integration and commissioning of 2G / 3G / 4G sites and health checks for BSS and RAN systems.
  • Principal Functions

  • Provision of high-level support to existing BSS / RAN technologies and product line
  • Perform second level and necessary backoffice 2G / 3G / 4G support to Field and NOC teams
  • Ensure that preventive maintenance is performed and completed for all applicable equipment under stated responsibility
  • Handle corrective RAN / BSS maintenance as required, and assist the field operation teams to resolve BSS / RAN issues including clearing of QOS alarms, resolving BSS - related outages and network problems.
  • Manage BSS database, including network parameter changes, BSC / RNC rehoming, cutovers, network upgrades, network configurations;
  • provide all required BSS reports.

  • Escalate network impacting issues to parties / teams responsible and ensure they are resolved in a timely manner.
  • Provide back office support to customers / subscribers and ensure incidences or issues are properly managed and resolved.
  • Follow up with all teams and vendors responsible for tracking BSS / RAN related faults and ensure prompt resolution.
  • Attend to BSS & RAN related customer complaints
  • Handle integration and commissioning of2G / 3G / 4G sites
  • Work with OEM support teams to resolve BSS / RAN related faults
  • Provide reports on service outages, determine root cause analysis and recommend follow up actions.
  • Implement BSS / RAN-related work orders(WOs) and change requests (CRs).
  • Investigate major service outages and follow up with units responsible to ensure prompt resolution.
  • Proactively work with other stakeholders on network incidents requiring cross-departmental collaboration
  • Provide efficient, timely and effective remedies to network issues and requirements and ensure minimal disruption to business.
  • Advice on network audit, performance improvement and optimization
  • Perform other duties as assigned by the Manager, BSS & RAN Operations
  • Educational Requirements

  • First Degree or equivalent in Electrical or Computer Engineering or relevant discipline
  • Minimum of four (4) years post NYSC relevant work experience network operations
  • Multi-vendor BSS / RAN experience
  • Knowledge :

  • Network availability and capacity management
  • Network administration
  • Network operations and maintenance
  • Skills :

  • Communication
  • Delegation / Supervisory
  • Problem Solving
  • Behavior :

  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Teamwork
  • Customer Focus.
  • Engineering / Technical jobs in Nigeria *Engineering / Technical jobs in Abuja *Senior Engineer, Service Assurance in Abuja
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