Customer Service Executive
Smash Group
lagos, NG
3h ago
source : Mrjobsnaija

Smash Group's job vacancy, Career and Recruitment

Job title : Customer Service Executive jobs in Lagos Job Location : Lagos Deadline : December 07, 2021

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  • Customer Service Executives are often client Ûªs primary point of contact with a company at such, they are charged with creating a lasting good impression of the company in clients Ûª minds, be it existing or new.

    Our ideal candidates MUST be self-motivated, solution-driven and have customers Ûª satisfaction at heart


  • Coordinate the Customer Service team to ensure sales, customer satisfactions and target meeting.
  • Act as a liaison officer between the company and the client, communicating and coordinating sales and customers
  • Manage large amounts of incoming phone calls
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information, answer questions and inquiries about the company Ûªs product / services, and resolve any emerging problems that customers Ûª accounts might face with accuracy and efficiency.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Identifying and assessing customer needs to achieve satisfaction.
  • Develop a written guide to best practices, creating training agendas for staffers and taking the lead in communicating service expectations within the company.
  • Keep records of customer interactions, process customer accounts and file documents
  • Generate sales leads that develop into new customers using digital marketing tools
  • Meet personal / customer service team sales targets and call handling quotas
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Ensure excellent service standards and maintain high customer satisfaction.

  • A degree in a Communication, Management or related fields
  • 1-3 years experience in Call center or Client / Customer Service roles. Experience at an investment company is an added advantage
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt / respond to different types of characters
  • Ability to multi-task, prioritize, and manage time effectively
  • Excellent communication and presentation skills
  • Proficiency in Microsoft Office Suite
  • Experience in mediation and conflict resolution techniques
  • Data analysis skills
  • Customer Service jobs in Nigeria *Customer Service jobs in Lagos *Customer Service Executive in Lagos
  • How to Apply for this Offer

    Interested and qualified candidates should send their CV to : careers using the Job Title and Location as the subject of the email.

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