Business Development Executive – Employee Banking
Standard Chartered
Lagos, Nigeria
1d ago

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours -

do the right thing, better together and never settle - as well as our brand promise, Here for good. We're committed to promoting equality in the workplace and creating an inclusive and flexible culture -

one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities

Connect & explain (remote)

  • Connect with identified employees (based on B2B set of leads)
  • Explain proposition & requirements in full
  • Implement sales strategy underpinning marketing efforts to acquire, expand and retain profitable relationships and grow the market share in accordance with EB sales targets
  • Prepare & set up (remote)

  • Work together with EB Team RM to pre-send product bundles description and bank proposition
  • Conduct remote KYC
  • Collect all documents (digital) required for account opening and pre-fill forms
  • Meet, deep sell & train (in person)

  • Meet in person (ensure Priority Banker joins if Affluent and Personal Banker for others)
  • Listen and determine further needs
  • Initiate discussion to cross-sell
  • Educate and pro actively engage clients for online and digital set up
  • Activate (remote)

  • Conduct fulfillment
  • Pass on referrals / leads of other products to respective specialists
  • Actively participate in branch daily morning hurdles, training on sales, service and controls.
  • Regular feedback to and from the Team EB RM on performance and recommend appropriate improvements plans where necessary.
  • Any other official duties as may be directed by the line manager.
  • Service

  • Ensure an excellent customer experience during the account opening, documentation process as well as when offering any other service
  • Actively participate and challenge the status quo, to improve on processes through documented service storming sessions
  • Scan customer instructions (AOF)
  • Controls

  • Ensure that CDD is applied when engaging the customer or opening accounts and proper completion of checklist in place
  • Reporting of suspicious transactions or activities
  • Ensure that you fully understand the CDD & AML group policy and are adequately trained in CDD & AML
  • Ensure that you understand, sign and adhere to the Group code of conduct
  • Ensure sales process is followed to avoid miss-selling or miss-information.
  • Ensure proper time and resources management
  • Product broadening

  • Enhanced multi-product Priority / Personal knowledge
  • Market and competition knowledge
  • Closing deals
  • Client training on digital solutions
  • Communication and presentation skills
  • Negotiation and objection handling
  • Journey completion

  • Understanding of Priority / Personal Client KYC principles
  • Direct Contribution to :

  • Customer retention / loyalty.
  • Contribute to the growth and achievement of branch portfolio.
  • Achievement of enhanced service quality and performance standards.
  • Enhanced control environment
  • Indirect Contribution to :

  • Overall profitability of the branch.
  • Overall image / reputation of the branch in the network.
  • Operational efficiency and service levels to customers in the branches.

  • Thorough knowledge of Bank’s products and services
  • Excellent interpersonal and networking skills, internally and externally
  • Strong sales and relationship building skills
  • Ability to match perceived customer needs with existing Bank products
  • Good grasp of competitive awareness
  • University degree; Any Business field preferred
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