Eat’N’Go Limited is Recruiting For IT Support Team Lead
Eat’N’Go Limited
Lagos, NG
1d ago
source : Mrjobsnaija

Job Description

  • Lead group of IT technicians on projects, working with the IT Manager on status updates and issues to be resolved.
  • Provide coverage for other offices in times of staff shortage
  • Diagnosing and resolving technical issues
  • Ensuring 99%+ uptime of all IT systems at stores
  • Undertaking small- to medium-sized IT projects as instructed by the IT Manager
  • Providing desktop and server support
  • Supporting and maintaining MS Server, Pulse, Microsoft Dynamics, Excel and NAV
  • Setting up and configuring new laptops and desktops
  • Installing authorized software to laptops and desktops
  • Ensuring security and upgrades are applied to desktops and laptops and kept up to date
  • Antivirus installation to all desktops and laptops
  • Fault finding to laptops and desktops
  • Reporting faults and maintaining logs on servers, desktops and laptops
  • Ensuring all logs for equipment and users are maintained
  • Setting up and configuring new servers
  • Installing authorized software to core server
  • Creating purchase requisitions for IT hardware / software
  • Ensuring licensing for all software purchased is recorded and maintained
  • Exchange server mailbox maintenance including archiving mailboxes
  • Providing support for windows users
  • Backup Test Restore
  • On-board all new technical support team members
  • Avoid SLA bridge on Ticketing system
  • Monitor team performance and report on metrics.
  • Send report, (maintenance Log, Backup test restore log, Backup notifications)
  • Ensuring full cooperation with the stores , be available to answer their requests for supports as defined in the SLA
  • Maintaining high SLA achievement at all times, meeting the response and resolution times defined in the SLA
  • Preparing documents, meeting materials and correspondence
  • Performing basic administrative support duties, as required, to meet specific operational objectives
  • Performing miscellaneous job-related duties as assigned by the IT Manager
  • Working extra hours to meet deadlines, as required and where reasonable
  • Providing assistance as required to the IT Manager
  • Providing assistance and support to colleagues in IT-related matters
  • Review all technical support related processes and documentation for continuous improvement.
  • Qualifications

  • A graduate of computer science / computer engineering or related field
  • Minimum of 2 years of experience is required
  • The candidate must possess a solid skill in SQL management studio
  • An Experience in QSR or IT helpdesk position is an advantage
  • Adhering to company protocol as laid out in the Company Handbook
  • Additional responsibilities as requested by the IT manager.
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