Supervisor - Client Services-MetroHealth HMO
MetroHealth HMO
5d ago
source : BetaJob

Location : Lagos

Reporting Line : Head - Client Services

General :

  • To establish, cultivate and maintain business relationships with assigned clients.
  • Schedule and attend meetings with clients or interacting with them via telephone or written communication.
  • Responsible for advising the management about the client needs
  • Responsible for preparing and providing weekly schedule of planned activities.
  • To meet client needs so members are satisfied, resulting in retention.
  • To conduct How the Scheme Works presentations for new businesses.
  • To ensure prompt delivery of ID cards for additional members.
  • To work with Account department to ensure prompt payment of premiums.
  • To work with account department to generate monthly renewal list.
  • Identify key challenges of clients and proffer solutions where necessary.
  • To draft and ensure client service extension agreement for businesses are updated.
  • Identifying as well as developing sources to get more clients through existing customer engagement / feedback.
  • Duties

  • Preparing health tips in accordance with the WHO calendar.
  • Scheduling and anchoring Health talks and preventive programs.
  • To conduct quarterly review meetings with clients.
  • Training client services executives.
  • Conduct customer service workshops and presentations.
  • Monitor and measure client satisfaction.
  • Develop surveys and capture client information.
  • Business Development :

  • Ensure repeat-business from clients
  • Develop and foster growth within existing clients through proactively soliciting for additional members and / or up-selling to higher plans and / or value add services and products
  • Support Business / Product Development by communicating existing customer feedback
  • Any other assignment as required by Management.
  • Requirements

  • Minimum of B.Nsc or any other Health related discipline
  • Minimum of 5 years cognate experience in Health insurance industry is compulsory.
  • At least 2 years’ experience in a supervisory position overseeing accounts in different sectors.
  • Effective time management, communication and organizational skills.
  • Previous experience of working in an HMO is compulsory.
  • Note : Experience in HMO industry is compulsory

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