Customer Care (Choice Dental )
Choice Dental
Lagos
4d ago
source : BetaJob

Job Details

Choice Dental is an organization that prides itself in providing dental services that meet international standards, using state of the art equipment.

We are particular about delivering a remarkable customer experience, therefore adopting the best practices and procedures in dental care provided by a team of sufficiently trained professionals.

Although preventive dentistry is our core, we offer a full range of services ranging from early tooth decay detection to full mouth reconstruction.

We are recruiting to fill the position below :

Job Title : Customer Care Executive

Essential Responsibilities (Others may be Assigned)

  • Welcome and seat patients cheerfully.
  • Securing appropriate and timely management of patient care and treatment.
  • Support smooth running of practice procedures, as well as maintain and improve the quality management system
  • Provide quality customer service by giving the feeling of being in good hands to the patients through personal and telephonic counseling.
  • Optimizing patient understanding of our therapy spectrum by individual counseling and information regarding possible and planned treatments and therapies.
  • Offer patient counseling and information regarding possible treatments or already planned therapies and respective procedures, billing, etc.
  • Securing a smooth and time-phased patient visit at the practice.
  • Provide billing to patients.
  • Fulfilling periodically recurring tasks.
  • In individual cases (and as substitute) prophylaxis treatments, assistance at the dental treatment chair, instrument disinfection, and sterilization.
  • Complies with Quality Management documents and checklists.
  • Plays a creative part in the arrangement of new methods, and improvements in patient service.
  • Knowledge and Skill Requirements

  • Minimum of a Diploma.
  • Minimum of 1 year experience as a Customer Care Executive.
  • Competencies :

  • Ability to manage the interface with different personalities and handle difficult situations.
  • Ability to multi-task effectively and manage deadlines.
  • Ability to use initiative and make an informed judgment.
  • Ability to use the computer.
  • Must be able to work both independently and cooperatively in team settings.
  • Excellent communication and time management skills.
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