Operations Manager
British Council
Lagos
2d ago

The British Council SSA has an exciting opportunity for an Operations Manager - South in Nigeria.

The Role :

Operations Manager - South

The Role Purpose :

The purpose of this role is to ensure exams operations meet demand, whilst maintaining customer service quality, exams integrity and compliance standards across our Lagos and Port Harcourt offices.

The postholder will have responsibility for the southern part of country and will also have oversight in this area outside of our main office locations.

This role is ultimately responsible for efficient and effective capacity, cost management, test day delivery expected to guide and coach team members to meet operations and service delivery standards.

The role also will work closely with commercial and business development colleagues in the geography.

Role Requirements :

  • University degree in any subject or relevant qualification
  • Relevant experience of overseeing production of goods / provision of services
  • Experience of planning and delivery in a fast paced operational environment at a management level
  • Experience managing large teams
  • Experience of delivery change and ensuring that new ways of working are embedded
  • Experience working in Exams environment advantageous
  • Experience of leading on delivery of computer based exams advantageous
  • Closing date for applications is 20 June 2019 (23 : 59 UK time)

    In your application form, please clearly explain how you meet the essential and desirable skills, qualification and experience criteria mentioned in the person specification section of the role profile.

    This will help us determine your fit for the role and increase your application's chances of success.

    About us :

    The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries.

    We do this by making a positive contribution to UK and the countries we work with changing lives by creating opportunities, building connections and engendering trust.

    We work in over 100 countries across the world in the fields of arts and culture, English language, education and civil society.

    Each year we reach over 20 million people face to face and more than 500 million people online, via broadcasts and publications.

    Our Equality Commitment :

    Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights.

    All staff worldwide are required to ensure their behaviour is consistent with our policies.

    The British Council is committed to a policy of equal opportunity and is keen to reflect the diversity of UK society at every level within the organisation.

    We welcome applications from all sections of the community. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks.

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