Jan- Pro Cleaning Systems's job vacancy, Career and Recruitment
Job title : Operations Manager jobs in Lagos Job Location : Lagos Deadline : May 20, 2022
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JOB SUMMARY :
Operating within the guidelines of the Company's Policies and Procedures, the Operations Manager is responsible for overseeing the Company's accounts.
The Operations Manager will be responsible for inspecting accounts, engaging in proactive visits of accounts, securing ratings of staff, coordinating site visits and new accounts orientation, resolving customer complaints, training & developing of staff, and maintaining client relations.
ESSENTIAL DUTIES :
Understands and comprehends the attributes behind the Company's brand
Represents the Company's brand with vigor and enthusiasm
Manages multiples accounts at once
Inspects accounts at the rate of once per month
Calls new accounts within 24 hours of receiving notice of new customer
Meets with new contacts to establish a relationship
Performs initial assessment via ïwalk-through'
Sets up new accounts and provides assistance in the ïnew accounts' process
Provides ïon-site' training for staff
Identifies Special Service work opportunities
Reviews customer needs for consumable supply needs
Resolves customer complaints as necessary
Hires cleaning staff.
Conducts new hire training and continuous development of staff
Attempts resolution of customer complaints
Recommends solutions for CEO in situations where customers are considering canceling accounts
Ensures compliance with all labor laws, OSHA regulations, and Company policies and procedures.
REQUIRED SKILLS :
Demonstrated ability to manage large teams of people in an organized structure
Track record of success in the management of large teams in a competitive environment
Excellent written and verbal English communication skills
Proficient in MS Office programs (Word, PowerPoint, Excel, and Outlook) and Internet operations
Strong presentation skills
Professional speaking voice and demeanor
Ability to work highly sensitive information and work in a confidential environment
Proven ability to train staff
EDUCATION :
Undergraduate degree in related discipline
EXPERIENCE :
Minimum of 2 years experience in large commercial cleaning organization or hospitality housekeeping management.
Janitorial Services jobs in Nigeria *Janitorial Services jobs in Lagos *Operations Manager in Lagos 
