Receptionist
IntelFort Limited
Lagos, Nigeria
5d ago
source : Fuzu

Overview

  • A receptionist (sometimes referred to as an administrative assistant) is someone who performs various administrative tasks.
  • The work is usually performed in a waiting area and are often the first employee that the public or customer has contact with
  • Receptionists cover many areas of work to assist the business they work for, including setting appointments, filing, record keeping, greeting visitors, answering telephones, and giving certain information to the customers and other office tasks.
  • Requirements

  • High school leaving certificate or OND as required
  • 1 - 2 years experience in the office environment
  • 20 - 26 years of age as required.
  • Solid knowledge of office procedures.
  • Experience with office management software like MS Office and other Applications (MS Excel and MS Word, specifically).
  • Hands-on experience with office equipment (e.g., fax machines and printers)
  • Professional attitude and appearance
  • Multitasking and time-management skills, with the ability to prioritize tasks.
  • Customer service attitude (e.g ability to answer phone calls in a polite & friendly manner).
  • Ability to be resourceful and proactive when issues arise.
  • Strong organizational skills with a problem-solving attitude.
  • Excellent written and verbal communication skill.
  • Attention to detail.
  • Duties and Responsibilities

  • Greet and welcome guests as soon as they arrive at the office.
  • Direct visitors to the appropriate person and office
  • Manage office supplies stock and place orders.
  • Maintain and update company databases.
  • Answer requests / complaints by employees and clients.
  • Answering phones in a professional manner, and routing calls as necessary.
  • Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, and brochures)
  • Writing meeting minutes during meetings.
  • Provide basic and accurate information in-person and via phone / email.
  • Receive, sort, and distribute daily mail / deliveries.
  • Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
  • Assist in ordering office supplies and keep inventory of stock.
  • Keep updated records of office expenses and costs.
  • Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing.
  • Assist in preparing of meeting rooms and training rooms.
  • Assisting colleagues with administrative tasks.
  • Performing ad-hoc administrative duties.
  • Provide excellent customer service.
  • Taking and ensuring messages are passed to the appropriate staff member on a timely basis.
  • Distribute and store correspondence (e.g., letters, emails, and packages).
  • Occasionally travel off-site to deliver / receive reports or files to / from Clients or suppliers.
  • Ensure the confidentiality and security of files and filing systems.
  • Maintain detailed reports.
  • Upload all documentation to the necessary storage provided by the organization.
  • Supervise cleaner in cleaning routine.
  • Any other responsibilities as assigned.
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