CRM Customer Care Manager - HR Leverage Africa
HR Leverage Africa
Lagos
2d ago
source : BetaJob

Job Description

  • We are need of a CRM Customer Care Manager with the knowledge of complex CRM software.
  • This person will lead the customer care department and provide outstanding customer service to clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals.
  • Job Responsibilities

  • Delivering a comprehensive service to enquiring customers
  • Possibly delegating certain customer enquiries to specific teams
  • Managing a large number of incoming calls and emails
  • Managing customers’ accounts
  • Keeping a record of customer interaction and details of actions taken
  • Delivering a comprehensive service to enquiring customers
  • Possibly delegating certain customer enquiries to specific teams
  • Provide resources for quality customer service
  • Implement customer service strategies to improve quality of service
  • Job Requirements

  • B.Sc in business Administration or related field.
  • Minimum of 5 years in providing customer service support.
  • Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles / accounts;
  • may include entering and tracking merchandise, scheduling with Microsoft Office Suite , Excel, word , CRM and other software

  • Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
  • Able to multitask, prioritize, and manage time efficiently
  • Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles / accounts;
  • may include entering and tracking merchandise, scheduling with Microsoft Office Suite , Excel, word , CRM and other software

  • Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
  • Able to multitask, prioritize, and manage time efficiently
  • How To Apply

    Interested and qualified candidates should forward their CV to : consulting.hrla gmail.com using the job title as the subject of the application.

    Note : Only qualified candidates should apply.

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  • Company Description

    HR Leverage Africa - Our client in the E-commerce industry is currently recruiting suitably qualified candidates to fill the position

    Tags

    customer service customer care manager lagos

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