We are recruiting an IT Specialist to manage all IT related functions for Hazon Holdings
The IT Specialist is responsible for ensuring the IT systems in all programmes are functioning. Specifically, this will include :
File Servers :
Ensure updates / patches on ReadyNAS devices
Resolve issues in coordination with vendors
Assist in resolving tier 2 issues with the Egnyte application and coordinating response from Egnyte / NetGear.
Network Devices :
Coordinate with Corporate Networking team to ensure installation and setup of standard equipment
Periodically audit field office bandwidth utilization
Facilitate communications with Corporate Networking to resolve issues as they arisen
Personal Computing Devices :
Develop and operationalize an approach to maintain consistency in software configuration
Assist field teams in sourcing appropriate equipment
Develop and operationalize an approach to cataloguing / inventorying field equipment
Mobile device management and support, issuing smartphones and applications
Place importance on customer satisfaction.
Coordinate / orchestrate the deployment of software updates to field offices :
Notify field technology staff / contractors of recommended updates
Oversight and coordination of field office technology staff
Assist the Ops Dir in selection of IT service contractors and / or internal IT staff
Assess performance of field technology contractors
Direct field technology staff in system installations, equipment selection
Coordinate local staff to ensure that correct equipment is sourced and properly configured
Assist in designing or review the design developed by contractors of the field office network
Induction training with follow up training / video training point of contact for future training
Contribute to IT related proposals
Help spec equipment and price for proposals
Research ISP pricing
Work with the project as point of contact for new work.
Contribute to IT Policy review and formulation :
Assist the global team in formulating appropriate, practical policies and practices for field project office operations
Develop and operationalize IT related documentation and manual
Develop and operationalize approaches to compiling and making easily accessible the policies and practices required to deploy and operate field project IT infrastructure
o Assist with all unit’s IDEV infrastructure tickets including but not limited to :
Resolving issues with ISP
Virus / Malware Outbreaks
Use Cherwell to document work performed. Standardising tasks for Enterprise Field ops hand-offs.
Use Cherwell to build and implement project plans.
Other Duties :
Adhere to all Company’s policies and procedures and uphold the company’s values
Perform any other duties as may be required.
Experience and Qualifications :
The ideal candidate must have a minimum of Bachelor's Degree in Information Technology, Computer Science or a related field.
Minimum of 3 years hands-on experience in providing first-line exceptional IT support in a business environment.
Microsoft Certified Professional
Microsoft Certified System Administrator
MS Certified Technology Specialist
Experience with the use of a variety of computer applications and experience in a networking environment.
Solid working knowledge and familiarity with software and server solutions.
Competences and Attributes :
Excellent written and verbal communication skills; communicating to all levels within an organization.
Advanced knowledge of MS Office Suite including PowerPoint, Word and Excel.
Must have excellent troubleshooting skills and documentation capabilities
High energy, motivated, open-minded with the ability to resolve problems efficiently and effectively
Self-motivated and must have a positive attitude to work, with the ability to handle high-pressure situations.