Information Technology Specialist
Hazon Holdings
3d ago

Job Description

  • We are recruiting an IT Specialist to manage all IT related functions for Hazon Holdings
  • Key Responsibilities

  • The IT Specialist is responsible for ensuring the IT systems in all programmes are functioning. Specifically, this will include :
  • File Servers :

  • Ensure updates / patches on ReadyNAS devices
  • Resolve issues in coordination with vendors
  • Assist in resolving tier 2 issues with the Egnyte application and coordinating response from Egnyte / NetGear.
  • Network Devices :

  • Coordinate with Corporate Networking team to ensure installation and setup of standard equipment
  • Periodically audit field office bandwidth utilization
  • Facilitate communications with Corporate Networking to resolve issues as they arisen
  • Personal Computing Devices :

  • Develop and operationalize an approach to maintain consistency in software configuration
  • Assist field teams in sourcing appropriate equipment
  • Develop and operationalize an approach to cataloguing / inventorying field equipment
  • Mobile device management and support, issuing smartphones and applications
  • Place importance on customer satisfaction.
  • Coordinate / orchestrate the deployment of software updates to field offices :

  • Notify field technology staff / contractors of recommended updates
  • Oversight and coordination of field office technology staff
  • Assist the Ops Dir in selection of IT service contractors and / or internal IT staff
  • Assess performance of field technology contractors
  • Direct field technology staff in system installations, equipment selection
  • Project Start-up
  • Coordinate local staff to ensure that correct equipment is sourced and properly configured
  • Assist in designing or review the design developed by contractors of the field office network
  • Induction training with follow up training / video training point of contact for future training
  • Contribute to IT related proposals
  • Help spec equipment and price for proposals
  • Research ISP pricing
  • Work with the project as point of contact for new work.
  • Contribute to IT Policy review and formulation :

  • Assist the global team in formulating appropriate, practical policies and practices for field project office operations
  • Develop and operationalize IT related documentation and manual
  • Develop and operationalize approaches to compiling and making easily accessible the policies and practices required to deploy and operate field project IT infrastructure
  • o Assist with all unit’s IDEV infrastructure tickets including but not limited to :

  • Egnyte Permissions
  • Resolving issues with ISP
  • Virus / Malware Outbreaks
  • Use Cherwell to document work performed. Standardising tasks for Enterprise Field ops hand-offs.
  • Use Cherwell to build and implement project plans.
  • Other Duties :

  • Adhere to all Company’s policies and procedures and uphold the company’s values
  • Perform any other duties as may be required.
  • Requirements

    Experience and Qualifications :

  • The ideal candidate must have a minimum of Bachelor's Degree in Information Technology, Computer Science or a related field.
  • Minimum of 3 years hands-on experience in providing first-line exceptional IT support in a business environment.
  • Microsoft Certified Professional
  • Microsoft Certified System Administrator
  • MSCE
  • MS Certified Technology Specialist
  • Experience with the use of a variety of computer applications and experience in a networking environment.
  • Solid working knowledge and familiarity with software and server solutions.
  • Competences and Attributes :

  • Excellent written and verbal communication skills; communicating to all levels within an organization.
  • Advanced knowledge of MS Office Suite including PowerPoint, Word and Excel.
  • Must have excellent troubleshooting skills and documentation capabilities
  • High energy, motivated, open-minded with the ability to resolve problems efficiently and effectively
  • Self-motivated and must have a positive attitude to work, with the ability to handle high-pressure situations.
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