ICT Officer Vacancy at Cedarcrest Hospitals Limited
Cedarcrest Hospitals Limited
Abuya, Nigeria
2d ago
source : MyJobNigeria

INTRODUCTION : -

ICT Officer job opportunity is available at Cedarcrest Hospitals Limited for individuals who possess relevant qualifications.

The Role

  • Reporting to the Hospital Manager and ICT Manager the ICT officer will monitor and maintain the computer systems and networks of the organization.
  • You will be installing and configuring computer systems, diagnosing hardware and software faults and solving technical and applications problems, either over the phone or in person.
  • DUTIES AND RESPONSIBILITIES : -

  • Administration and oversight of all ICT functions.
  • Providing technical support across the company (this may be in person or over the phone-remotely).
  • Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
  • Monitoring and maintaining computer systems, software, telecoms and networks.
  • Diagnosing, repairing faults and resolving network issues.
  • Responding in a timely manner to service issues and requests.
  • Speaking to customers (staff) to quickly get to the root of their problem.
  • Providing timely and accurate customer (staff) feedback.
  • Talking customers (staff) through a series of actions to resolve a problem.
  • Following up with vendors / clients to ensure the problem is resolved.
  • Repairing and replacing equipment as / when necessary.
  • Supporting the roll-out of new applications.
  • Providing support in the form of procedural documentation.
  • Managing multiple cases at one time.
  • Testing and evaluating new technologies.
  • Regular scheduled maintenance on networks, hardware and software.
  • Ensuring security of hardware, network and data with proper security policies and software.
  • Creation, implementation and review of disaster prevention and recovery policies.
  • Possible training of junior staff.
  • Providing regular weekly / monthly reports and feedback to the HQ all related ICT issues.
  • Receiving and administration of HQ support and oversight assistance on all related ICT issues (on-site or remotely).
  • DESIRED EXPERIENCE & QUALIFICATION : -

  • Bachelor’s Degree in Computer Science or any related course.
  • 2 4 years of experience as an ICT support with proven experience role.
  • Hands on experience in troubleshooting, ICT helpdesk and customer.
  • Excellent knowledge of best practices around management, control, and monitoring of the organisation’ infrastructure.
  • Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired.
  • Ability to set up and configure laptop / desktop hardware.
  • Familiarity with backup and recovery software and methodologies.
  • Great at organising, prioritising and multitasking.
  • ITIL V3, Cisco, CompTia+ or BCNE training.
  • Core skills :

  • Having a working knowledge of common information technologies and systems.
  • Managing multiple users simultaneously while maintaining high customer service standards.
  • Communicating smoothly to the staff when & while resolving their technical issues.
  • Troubleshooting common ICT problems.
  • Special Conditions :

  • Employment is contingent on passing a medical screening conducted by the hospital.
  • Employee will be subject to various testing including but not limited to drug and medical testing throughout the tenure of their employment.
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