Nazras Exchange Limited is Recruiting For Online Order and Financial Service Agent
Nazras Exchange Limited
Lagos, NG
2d ago
source : Mrjobsnaija

More Information

  • Address : N / A
  • About Nazras Exchange Limited

    Nazras Exchange Limited is a currency exchange trading company into Buying & Selling of foreign exchange & crypto-currencies such as Bitcoin, Etherum, Litecoin.

    We also focus on low cost cross-boarder foreign exchange remittances solution for businesses. Our aim is to redefine foreign exchange remittances and trading of crypto-currencies by offering seamless and fast services to our clients 24 / 7.

    Job Details

    What will an Online Order and Financial Service Agent do?

  • He / She will act as a liaison between the business and the customers, providing product / services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
  • The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.
  • Develop and maintain professional relationships with customers and ensure customer satisfaction.
  • Coordinate with clients and acquire all information and resolve issues effectively.
  • Provide professional assistance to all client’s issues and ensure the confidentiality of all client information.
  • Maintain knowledge and interpret all policies and procedures of banks and ensure compliance with all ethics and conducts.
  • Administer everyday office activities and manage personal balancing records according to the policy.
  • Maintain comprehensive knowledge of all services and products and update all requests on development needs.
  • Provide efficient sales and services to customers and monitor sales for all referral objectives.
  • Assist the sales team to generate business through cross-selling and effective marketing.
  • Analyze all customer requirements and recommend solutions to meet the same and prepare effective financial plans to suit individual customers.
  • Maintain relationships with assigned customers and ensure the effective implementation of all services and products and update legal disclosures and notifications.
  • Coordinate with the branch manager to analyze calls, prepare sales strategies, and efficient report on current branch focus.
  • Analyze market requirements and increase sales opportunities with help of latest sales techniques.
  • Participate in leads and networking groups and stay updated with competitor products to develop efficient strategies.
  • Attend community organizations and business development programs to assist clients better.
  • Analyze all customer requirements and resolve customer transaction issues with help from bank personnel.
  • Their duties include obtaining and recording the details of customer information, inquiries, comments, and complaints, as well as the actions taken to resolve any requests the may have.
  • They also provide information about company products or services; take or cancel orders; collect deposits, payments or make billing arrangements;
  • refer unresolved grievances to the proper company departmental specialist; and provide refunds, bill adjustments, or exchanges.

  • Managing incoming calls and customer service inquiries, Generating sales leads that develop into new customers, Identifying and assessing customers’ needs to achieve satisfaction.
  • Responsibilities

  • Manage large amounts of web / online and phone orders.
  • Identify and assess customers’ needs for product / services and delivering to their satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods / tools
  • Meet personal / customer service team sales targets and order delivery quotas
  • Maintain constant communication with bank officers to validate credits.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers.
  • Requirements

  • Bachelor’s degree in Finance, Economics, Accounting, or related field.
  • Appropriate professional license.
  • Technical Skills :

  • The technical skills needed to work in online customer agents primarily involve computer usage.
  • The financial service agent employee will be required to use a variety of company workstations and financial software packages to manage the communication and deliver product / services to the client’s satisfaction.
  • Once contact is made, the representative is required to accesses the customer’s records to make appropriate changes, corrections or adjustments according to strict company policies.
  • If the customer is making a general inquiry, the representative has access to a number of responses to commonly asked questions as well as guidelines for how to direct unknown answers or unresolved complaints to the proper supervisor.
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