Agency Banking Field Representatives Vacancy at a Leading Commercial Bank – Catilas Resources Limited – Nationwide
Catilas Resources Limited
Abuya, Nigeria
1d ago
source : MyJobNigeria

INTRODUCTION : -

Agency Banking Field Representative job opportunity is available at Catilas Resources Limited for individuals who possess relevant qualifications.

DUTIES AND RESPONSIBILITIES : -

  • Identify and onboard viable agents / locations for onboarding.
  • Ensure optimal performance of all agents activated.
  • Provide support on all activities related to agent onboarding, management, business development, and issue resolution.
  • Ensure optimal utilization of POS terminals and mobile app.
  • Monitor Agents performance : Transactions count against set targets
  • Conduct periodic training for agents to keep them abreast of the Bank’s pricing model, product features, new initiatives and other activities in agency banking business.
  • Ensure prompt completion of account opening / onboarding process.
  • Prompt resolution of issues and complaints by POS Agents
  • Manage Agents activities and intensity in line with set targets.
  • Ensure consistent visits to Agent location to monitor transactions as well as Agent overall welfare.
  • Ensure branding materials get to Agent locations and are properly displayed.
  • Periodic visit to Agent location to ensure proper management and use of Bank’s POS terminals deployed to Agents.
  • DESIRED EXPERIENCE & QUALIFICATION : -

  • HND or B.Sc in any discipline. (Minimum of Lower Credit or Second Class Lower)
  • Candidate must not be above 28 years
  • NYSC Status : Completed
  • A minimum of 6 months to two (2) years’ sales experience preferably in a Financial Institution or any Agency Supported Institution.
  • Experience in customer service.
  • Ability to self-motivate and manage self.
  • Excellent communication and interpersonal skills.
  • Good organizational and I.T. skills.
  • Customer orientation and ability to adapt / respond to different types of characters.
  • The ideal candidate will be confident, target-driven, customer centric and have a proven customer support experience.
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