We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders and modifications, and escalate complaints across a number of communication channels.
To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Install and configure airport kiosks.
Diagnose hardware / software faults and solve technical problems.
Prepare the units and make them ready for the operation
Provide maintenance services when it is needed
Provide daily service reports including maintenance reports and daily usage figures.
Guide operation staff to use the units, handling paper jams, cable connection failures, and network issues.
Work with customers / company technical team to identify problems and advise on the solution
Update customer database and other duties as may be assigned.
The Customer Service Agent role entails monitoring and maintaining the airport kiosk systems and hardware at the nominated airport.
You will be the first point of contact (POC) dealing with all client requests and needs.
Minimum of a first degree
1-2 years of work experience