Pool Attendant - Laim Hotel
Laim Hotel
1d ago
source : BetaJob

Position Summary

  • The pool attendant performs guest safety and recreational work supervising, and enforcing regulations at a hotel pool as well as providing for the guest comfort.
  • Job Responsibilities

  • Manage and provide efficient, prompt, trouble-free, courteous and quality swimming pool service
  • Observes and patrols the swimming pool area and enforces safety regulations.
  • Assists swimmers from water when in danger.
  • Greet all guests upon arrival, distribute towels, offer assistance with seating and delivering consistent guest service, exceeding guest expectations, and providing all other support services.
  • Provide excellent service consistent with the hotel standards operating procedures and brand attributes.
  • Knowledgeable of pool facilities such as length and depth of pools how many laps it takes to make complete a mile in meters and feet etc.
  • Knowledgeable of hotel facilities and services to answer guest inquiries.
  • Pool side bar hours of operation, location of facilities and emergency procedure for rescue.
  • Willing to take ownership of all guest request and complaints, try to resolve issues immediately and follow up to ensure the guest satisfaction.
  • Ensuring cleanliness, setting up and safety of the pool area and facilities.
  • Identify and report defects throughout the pool area, notify supervisors and concerned department of hazards, injuries, equipment or processes that negatively affects the operations
  • Knowledge and principles of resuscitation, First Aid and CPR / PR techniques.
  • Facilitate and maintain consistent pool safety programs, trainings and documentation to ensure the overall safety of guests in the pool area.
  • Properly utilize performance feedback, recognition, training, and adherence to company policies and legal requirement.
  • Work closely with other departments that are essential to ensuring a positive guest experience.
  • Responsible for maintaining cleanliness of pool deck and facilities including straightening and stacking chairs, collecting soiled towels and trash, moving chairs, towels, replacing flags, and cleaning signs.
  • Knowledge of swimming pool equipment sufficient to be able to perform minor maintenance work on equipment.
  • Requirement

  • Minimum qualification of B.Sc. or HND and must have worked in such similar role before.
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