Customer Care Executive (SHOWROOM)
Ascentech Services Limited
Lagos, Nigeria
11h ago
source : Fuzu

Our client, a leading company in manufacturing and sales of the crafted bathroom and sanitary ware(Bathtub, Jacuzzi, Wash hand basin, WC etc) seek to fill the below position

LOCATION : Victoria Island Lagos

Customer Care Executive Requirements :

  • A bachelor’s degree in administration or related field.
  • A minimum of 1-4 years' experience in a showroom bathroom and sanitary ware industry.

  • Excellent interpersonal and written and oral communication skills.
  • Ability to lead a team.
  • Knowledge of CRM systems.
  • Computer skills.
  • Knowledge of mediation and conflict resolution techniques is preferable
  • Customer Care Executive Responsibilities :

  • Managing a team of representatives offering customer support.
  • Overseeing the customer service process.
  • Resolving customer complaints brought to your attention.
  • Creating policies and procedures.
  • Planning the training and standardization of service delivery.
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