Our client, a leading company in manufacturing and sales of the crafted bathroom and sanitary ware(Bathtub, Jacuzzi, Wash hand basin, WC etc) seek to fill the below position
LOCATION : Victoria Island Lagos
Customer Care Executive Requirements :
A bachelor’s degree in administration or related field.
A minimum of 1-4 years' experience in a showroom bathroom and sanitary ware industry.
Excellent interpersonal and written and oral communication skills.
Ability to lead a team.
Knowledge of CRM systems.
Knowledge of mediation and conflict resolution techniques is preferable
Customer Care Executive Responsibilities :
Managing a team of representatives offering customer support.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardization of service delivery.