The Technical Operations Manager will be responsible for successfully dimensioning, managing and delivering on the overall combination of systems, infrastructure, people, processes and general administrative services.
This will include the development and implementation of processes and policies that will aid the attainment of organizational objectives in the areas of Profitability, Cost Optimization, being an Excellent Place to work and also having Fantastically Smooth Internal Processes.
This role is responsible for solution definition, strategy, idea generation / implementation and overall management of human resources, general administration, information & communications technology and infrastructure development.
This role plans, directs, and coordinates human resource management to optimize the strategic use of people and potential.
This role also directs, maintains and manages functions such as employee recruitment, performance management, compensation, management of sundry personnel policies, and regulatory compliance.
Overseeing ICT Vendors and Service Level Agreements, vendor negotiations and engagement.
Oversees, manages and directs ICT Development, ICT Analysis, Solutions Architect / s, Technical Service Desk and Sales functions
The Head, Technical Operations will serve as a member of the Company’s Leadership Team, which is responsible for setting strategies, policies and managing overall operation of the Company.
The Head, Tech Oops will actively participate in monthly Executive Management meeting and will be involved in key decision making.
The Head, Tech Ops will actively contribute to meeting the company’s business goals through identification, recommendation and engagement of potential clients and business prospects for business development and deal origination purposes, working, if required with other relevant departments.