client relationship management associate
You Me Investment
Ibadan, Oyo, Nigeria
6d ago
source : Fidanto

Client Relationship Management Associate br br Skyeblue Resources Ibadan br br Job Level br br Experienced Non 45 Manager br Specialization br br Customer Service br Preferred Years of Experience br br 1 45 3 years br Available Slots br br 2 br Application Deadline br br Sep 25 2015 br Job Description br br We are not a Call Center officer You are a part of a comprehensive system where clients relationships are managed on real time basis on various levels and platforms The goal of the system is to track record store in databases and then data mine the information in such a way that increases customer relations and decreases churn The tracks and codifies the interactions between the company and its clients so that sales and profits can be maximized using analytics and KPIs to give the company as much information on where to focus its marketing and customer service so as to maximize revenue and decrease idle and unproductive contact with clients br br you will maintain solid clients relationships by developing and maintaining an effective and efficient system for coordinating the clients service functions involving documentation telephonic electronic on 45 line and face to face components to ensure all client questions needs and concerns are handled with speed and professionalism and same are reported daily on agreed media capturing all your recommendations with a view to achieving a high conversion and sales closing rate br br br br The Responsibility br br Integrates full knowledge of customer service telemarketing and online social media marketing experience skills br Excellent communication mandatory to be able to understand clients needs and communicate the company s brands by successfully managing the client journey from cradle to post service care Oral Written Min of C4 in English br Handles enquiries through Email Telephone social media etc br Provides clients with and walks them through product service information platforms br Compiles aggregates clients information and materials and maintains the platform with information from social media platforms call data etc provides up to date record of the status of clients and prospects through an efficient electronic data entry system br Processes order forms and applications for service delivery br Coordinates places receives and routes a high volume of administrative and marketing calls through the office including call screening br Personally undertakes research to trouble shoot client problems br Oversees and handles clients questions and concerns with speed and professionalism br Processes replies on own initiative or from dictation or notes to support clients services br Manages clients appointments diaries calendars br Monitors responses from mail merge tele 45 marketing on 45 line marketing and email marketing to collate data analyze generate and evaluate daily reports for follow up actions br br br QUALIFICATIONS br br A good first degree advantageous to have professional qualifications br Mandatory minimum of 2 years experience in Accounts relationship management br Minimum of 3 years of cognitive experience in client service management br Flawless oral written communication Minimum of High English credit in WAEC br Good MS Office br Minimum of 6 good credits in WAEC or NECO with high grades in English Maths br Good social media br Excellent social media skills br Age 28 to 32 years br NOTE Compensation history must be accompanied with resume br br br NB Will receive training on Management Consulting skills

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