Customer Support Specialist (English) At Bolt Nigeria
Bolt
Lagos
2d ago
source : BetaJob

Job Description

  • We are looking for an experienced Customer Support Specialist, who will make it easy and effortless for all Bolt users regardless of their country of location.
  • Job Responsibilities

    What you'll be doing :

  • Represent Bolt in any English spoken market
  • Support all Bolt's users and help them get the most out of our apps
  • Create loyal fans by showing them we really care
  • Contribute and share ideas to decrease the workload and improve the quality & speed of Bolt's customer support
  • Be a key player in building a support team in a challenging growth environment
  • Requirements

  • Understand what does outstanding customer support look like and be ready to go the extra mile
  • Be ready to work in shifts
  • Be always ready to put customers first, be passionate about helping others
  • Be curious as to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt
  • Be a hustler, not stopping after 20 obstacles a day
  • Have excellent spoken and written English skills, any other language is a plus
  • Be passionate about new technologies and ridesharing
  • Benefits

  • Motivating compensation
  • No corporate BS we’re moving too fast for that
  • Amazing personal growth experience at one of the fastest-growing startups in Europe & Africa
  • Working with a motivated and talented international team, plus regular team events
  • Working in one of the coolest offices in Lagos
  • Impactful work you’ll have a rare opportunity to build a product literally used by millions of people across the world
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