We are looking for a Fast-food Manager to lead all aspects of the fast-food daily operations.
You will maintain a high-quality menu and motivate our staff to provide excellent customer service.
The Fast-food Manager’s responsibilities include maintaining the fast-food revenue, profitability and quality goals.
You will ensure efficient operation, as well as maintain high productivity, quality, and customer-service standards.
Deliver superior service and maximize customer satisfaction
Respond efficiently and accurately to customer complaints
Regularly review product quality and research new vendors
Organize and supervise shifts
Appraise staff performance and provide feedback to improve productivity
Estimate future needs for goods, kitchen utensils and cleaning products
Ensure compliance with sanitation and safety regulations
Manage brand reputation and suggest ways to improve it
Control operational costs and identify measures to cut waste
Create detailed reports on weekly, monthly and annual revenues and expenses
Promote the brand in the local community
Recommend ways to reach a broader audience
Train new and current employees on proper customer service practices
Implement policies and protocols that will maintain future fast-food operations
B.Sc Degree in Business Administration; Hospitality Management or Culinary schooling is a plus
2 - 4 years work experience
Proven work experience as a Fast-food Manager, Restaurant General Manager,Hospitality manager or similar role
Proven customer service experience as a manager
Strong leadership, motivational and people skills
Acute financial management skills.