Fast Food Manager - Hello Fresh
Hello Fresh
Onitsha
5d ago
source : BetaJob

Job Brief

We are looking for a Fast-food Manager to lead all aspects of the fast-food daily operations.

You will maintain a high-quality menu and motivate our staff to provide excellent customer service.

The Fast-food Manager’s responsibilities include maintaining the fast-food revenue, profitability and quality goals.

You will ensure efficient operation, as well as maintain high productivity, quality, and customer-service standards.

Responsibilities

Deliver superior service and maximize customer satisfaction

Respond efficiently and accurately to customer complaints

Regularly review product quality and research new vendors

Organize and supervise shifts

Appraise staff performance and provide feedback to improve productivity

Estimate future needs for goods, kitchen utensils and cleaning products

Ensure compliance with sanitation and safety regulations

Manage brand reputation and suggest ways to improve it

Control operational costs and identify measures to cut waste

Create detailed reports on weekly, monthly and annual revenues and expenses

Promote the brand in the local community

Recommend ways to reach a broader audience

Train new and current employees on proper customer service practices

Implement policies and protocols that will maintain future fast-food operations

Requirements

B.Sc Degree in Business Administration; Hospitality Management or Culinary schooling is a plus

2 - 4 years work experience

Proven work experience as a Fast-food Manager, Restaurant General Manager,Hospitality manager or similar role

Proven customer service experience as a manager

Strong leadership, motivational and people skills

Acute financial management skills.

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